Join a leading Managed Services Provider (MSP) supporting two enterprise financial services customers.
We're looking for a highly customer-focused Senior Business Analyst who excels at understanding stakeholder needs, translating complex business challenges into clear requirements and producing high-quality documentation that drives successful outcomes.
Working across two enterprise financial services customers, you'll partner with business and technical stakeholders to facilitate workshops, gather requirements and deliver governance, risk and technology initiatives.
This is a customer-facing consulting role where you'll need to quickly build credibility, work across multiple engagements and deliver exceptional outcomes.
A key component of the role is producing executive-quality governance, risk and operational resilience documentation, including CPS 230 artefacts, making exceptional technical writing skills essential.
Key Responsibilities
Facilitate workshops, stakeholder interviews and requirements gathering sessions
Analyse and document business, functional, technical and non-functional requirements
Develop high-quality artefacts including:Business Requirements Documents (BRDs)
User Stories
Process Maps
Governance Documentation
Operating Models
Solution Summaries
Executive Reports
Decision Logs
Translate complex technical concepts into clear, concise business language
Identify process improvement opportunities and recommend practical business solutions
Maintain requirements traceability throughout project delivery
Support governance, compliance and risk initiatives by documenting controls, obligations and operational requirements




Leverage Microsoft Copilot and AI-enabled tools to enhance research, analysis and documentation
About You
You'll bring:
Extensive Senior Business Analyst experience delivering enterprise technology or transformation projects
Exceptional stakeholder engagement and workshop facilitation skills
Outstanding business analysis, requirements elicitation and solution definition capability
Excellent technical writing and documentation skills
Experience producing governance, risk, compliance or operational resilience documentation
Strong Microsoft 365 skills, including Word, Excel, PowerPoint, Teams, SharePoint and OneNote
Practical experience using Microsoft Copilot and AI-assisted ways of working
Knowledge of governance, risk, compliance and information security principles
Highly Regarded
Financial services experience
Exposure to CPS 230, ISO *****, NIST, Privacy, Business Continuity or Disaster Recovery
Previous experience working within a Managed Services Provider (MSP), consulting or professional services environment
Experience supporting multiple customers or working across concurrent client engagements
Exposure to Azure, Microsoft 365, Cyber Security or Infrastructure projects
Experience with Visio, Lucidchart or Draw.io
Familiarity with Agile, Waterfall and Hybrid delivery methodologies
What's on Offer
Competitive day rate
Hybrid working arrangement
Opportunity to support two enterprise financial services customers
Diverse consulting setting with varied projects
High levels of stakeholder engagement and autonomy
Opportunity to work on CPS 230, governance, operational resilience and technology initiatives
Collaborative, high-performing team
Immediate start
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📌 Business Analyst (Sydney)
🏢 Talent Locker
📍 Sydney