Envisage Technology (QLD) Pty Ltd – Albion QLD
Most account management roles in IT are really escalation management. You inherit a list of clients, you find out about the problems when they arrive as complaints, and you spend your week apologising for work other people are doing.
This is not that role.
We are looking for an Account Manager who gets in front of the account: who knows the client's business well enough to see the risk before it becomes an escalation, who owns the commercial conversation instead of avoiding it, and who leaves the Service and Projects teams clearer than they were.
If you have ever wanted the account to be genuinely yours, this is that job.
You will work across a portfolio of clients from a base in Albion and in home offices across Queensland.
Who are Envisage Technology?
We are all about making technology easy for humans.
Envisage Technology is a Brisbane based IT support company, founded in **** and led by CEO Ben Steel. Twenty seven years later we are a team of 29.
We are a Managed Service Provider, and we specialise. About half our clients are private specialist medical practices, so we know that world well: the practice managers, the specialists, the clinical software, and the privacy obligations that sit behind all of it.
Beyond healthcare we support legal, accounting, aged care, and building materials businesses ranging from 5 to 500 users.
We work with our clients, using a consultative approach that guides organisations and their people through their technology decisions.
We are a growing organisation and we are not perfect, but we are committed to delivering our best and being open and accountable when we fall short. Five values guide our strategy, our decisions, and our day to day:
People come first
Expertise is earned
Exceed expectations
Don't stand still
Participate in the community
There's more
Our team works hard to make sure clients are looked after. We think the Employee Experience matters as much as the Customer Experience, and we have an aspiration of closing out the last 5% in everything we do:




A bonus of up to 5% of salary for exceeding expectations
Peer Recognition Bonus
Annual awards at the Christmas party
5% of your time set aside for training
A training budget so the right learning resources are actually available
We also communicate openly and often, offer flexible working, and put on monthly lunches in the office to get the team together in one room.
What you'll be doing
You will own the full life of your accounts, from setting the engagement rhythm through to the renewal conversation. Three things tell us it is working: your clients know exactly who owns their account, revenue is protected and growing, and the Service, Projects, and Finance teams are getting explicit context from you rather than carrying the noise.
Owning the relationship
Acting as the primary relationship owner for your accounts, with trusted contacts at both the executive and the day to day level
Making sure every client knows who their Account Manager is and how to reach you
Keeping a working understanding of each client's business and what matters to them this year
Running the account properly
Setting and holding a meeting cadence that suits each account's tier
Running structured meetings with an agenda, actions, and follow-up that actually happens
Moving the conversation past the ticket list and into trends, risks, and what comes next
Keeping the record of decisions, actions, and account history so nothing lives only in your head
Watching for risk
Tracking service trends and recurring issues across your portfolio
Being the accountable owner when a major incident or a dissatisfied client needs one, working alongside the Service Manager and the technical teams




Reading the early signs of dissatisfaction and raising them before they turn into escalations
Owning the commercials
Knowing your clients' pricing, agreements, and what is included
Leading renewal conversations, annual price reviews, and scope changes
Spotting billing that does not match reality, and working with Finance to fix it
Growing the account
Finding the opportunities where a service or a project genuinely improves the client's outcome
Introducing roadmap conversations where the client is ready for them
Contributing to pipeline through advisory that clients trust, not upsell they tolerate
Keeping the internal side clean
Acting as the connection point between the client and our internal teams
Escalating properly rather than going around the process
Keeping the CRM current: contacts, notes, opportunities, risks, licences, agreements, and renewal dates
What you'll bring to the team
You will need to hold a portfolio of competing priorities without dropping the follow-up, and be comfortable talking money with a business owner.
Most of all you will want the account to be well run, not just quiet.
We need experience in:
Managing competing priorities across a portfolio of client accounts
Building and holding trusted client relationships at owner and executive level
Commercial awareness: pricing, renewals, and agreement management
Structured follow-through and documentation discipline
Working a CRM properly, including contacts, notes, opportunities, and account hygiene
Understanding how a recurring revenue service business works, including agreement structures and billing cycles
It would be ideal if you also have:
Time in an MSP or another recurring revenue service business
Experience with ConnectWise or a similar PSA
Enough understanding of IT infrastructure, cloud, and security services to hold a credible conversation
The ability to read service trend and account health data and present what it means
Experience coordinating across service, delivery, and finance functions
Can you picture yourself in this position?
#J-*****-Ljbffr

📌 Account Manager (Melbourne)
🏢 Envisage Technology (QLD
📍 Melbourne