Employment Type:
Full-Time, Fixed Term (until February ****)
Salary:
Admin Grade 2 + Superannuation + Salary Packaging
About the Role
Western Health has an exciting opportunity for an enthusiastic and motivated individual to join our Patient Liaison Team in a full-time, fixed-term position (maternity leavecoverage).
This role is primarily based at our Sunshine and Footscray campuses, with occasional travelrequiredto other Western Health sites as needed.
We are seeking an individual that is team oriented and passionate about providing excellent customer service to all internal and external stakeholders whilst helping to drive successful revenue outcomes.
Key Responsibilities
Extensive communication with patients, family, carers and hospital staff.
Fast paced Customer Service role in busy Public Hospital setting.
To determine the correct patient classification including Medicare ineligible patients.
Obtain patient information such as patient health insurance fund details.
Having financial discussions and obtaining paperwork and payments.
Liaising with health funds to determine patient eligibility.
Being responsible for the revenue recovery of Medicare Ineligible patients; this role actively promotes patients to pay upfront for their hospital journey in a timely manner to satisfy revenue department requirements.
About You
Strong interpersonal and communication skills.
Help drive successful revenue outcomes.
Health fund or previous PLO experience preferred.
Competency to interpret/analyse data.
Demonstrated ability to build rapport, negotiate and form relationships with patients and staff at all levels.
Being a team player and showing problem solving initiative.
Adaptable.
About Western Health
Western Health is one of the largest healthcare providers in Victoria,



caring for a vibrant,diverseand rapidly growing community of one million people in Melbourne's western suburbs.
With more than 13,000 staff, Western Health delivers 800,000+ occasions of care every year, providing high-quality, person-centredcare across every life stage.
We provide a combination of hospital, community-based, at-home and in-reach servicesto aged, adult andpaediatricpatients and newborn babies. Specialties includeoncology, renal, mental health, women's health and maternity, chronic diseases,geriatricsand cardiology.
We have remarkable strengths in chronic disease, complexcareand developing innovative and sustainable healthcare solutions. Our experience at the coalface of healthcare delivery for some of Australia's most culturally and socioeconomically diverse and vulnerable populations provides us with unique insights into the most pressing health challenges.
Western Healthoperatesfour acute public hospitals:Sunshine Hospital (including JoanKirnerWomen's and Children's),FootscrayHospital,WilliamstownHospitaland Bacchus Marsh Hospital. We alsooperateSunbury Community Hospital, Sunshine Mental Health and Wellbeing Centre, Melton Health and Community Services, Bacchus Marsh Community Health Centre, Caroline Springs Community HealthCentreand Grant Lodge Residential Aged Care in Bacchus Marsh.Western Health alsoprovidesthe primary healthcare service at the Dame Phyllis FrostCentre,a women's prisonlocatedin Ravenhall.
Whyjoinus?
Compensation andbenefits




Competitive salary packagesalignedwith market standards.
Health and wellbeing programs, including flexible work arrangements.
Scholarships and grants to support your continuous learning journey.
Learning anddevelopmentopportunities
Accessthe Western Health Learning Academy (WHA) forpersonalisedlearning pathways.
Skilled growth programs, including postgraduate studies and clinical education.
Mentorship and career support.
Communityimpact andinclusion
Make a meaningful difference in patients' lives through compassionate care.
Join a workforce that champions diversity and inclusion.
Engage in community wellbeing initiatives and groundbreaking healthcare research.
Organisationalculture andenvironment
Thrive in a collaborative,compassionateand innovative team environment.
Be part of a culture that celebrates continuous improvement and excellence in healthcare.
Closingdate:
11:59pm on 11 August ****.
Enquiries:
For further information about this role, contact Jessica Gangur via.
Western Health is an equal opportunity employer committed to attracting andretainingdiversity in our workforce. We encourage applications from Aboriginal and Torres Strait Islander people.
Western Health is committed to providing a safe workplace for the children and young people who are involved in our services,sitesand operations. We follow and abide by all legislative requirements to keep children and young people secure.
All appointments are made subject to a satisfactory Police Record Check, anImmunisationStatus Clearance and a Working with Children Check (if applicable).
Western Health is committed to the psychosocial safety of all applicants and employees.
Western Health doesnot accept unsolicited resumes/applications fromrecruitmentagencies.
#J-*****-Ljbffr

📌 Patient Liaison Officer (Melbourne)
🏢 Western Health
📍 Melbourne