Ecommerce Operations Assistant (Casual)
Twenty Times Two Pty Ltd – Wheelers Hill VIC
About Us
We are a growing optical eCommerce business looking for a reliable, organised and detail-oriented Ecommerce Operations Assistant to join our team on a casual basis.
This is a diverse, hands-on role where you'll help keep our daily operations running smoothly. From receiving supplier deliveries and dispatching customer orders to assisting with customer enquiries and supporting general administration, you'll play an important role in delivering an exceptional customer experience.
We're looking for someone who enjoys staying organised, takes pride in their work, communicates professionally and is keen to grow with the business.
Key Responsibilities
Order Fulfilment
Pick and pack customer orders accurately
Print shipping labels
Prepare parcels for daily dispatch
Ensure customer orders are dispatched promptly and accurately
Inventory & Receiving
Receive supplier deliveries
Arrive stock and scan supplier invoices
Restock and rotate inventory
Report damaged or missing stock
Assist with inventory counts and stocktakes
Maintain accurate inventory records
Customer Service & Administration
Answer incoming phone calls with a friendly and professional manner
Respond to routine customer email enquiries
Assist customers with order, shipping and general product enquiries




Process customer returns and exchanges
Monitor low stock levels and report replenishment requirements
Complete general administrative tasks to support daily business operations
General Operations
Maintain a clean, organised and efficient workspace
Assist with improving operational processes and workflowsProvide general support across the business as required
About You
Has an excellent phone manner and communicates confidently and professionally
Has exceptional attention to detail
Is reliable, organised and self-motivated
Enjoys working independently while being part of a small team
Is comfortable using Microsoft Word, Excel and email
Has a positive attitude and enjoys learning new skills
Takes pride in producing accurate, high-quality work
Previous experience in eCommerce, dispatch, customer service, retail or inventory is preferred but not essential. Full training will be provided.
About the Role
Casual position
4-hour shifts
Tuesday and Thursday morning shifts
Additional shifts may be available based on business requirements
Current shift times: 9:30am – 1:30pm
$***** per hour + superannuation
Professional office environment - not warehouse
Friendly and supportive small team
Opportunity to develop and grow with the business
#J-*****-Ljbffr

📌 Ecommerce Operations Assistant (Casual) (Victoria)
🏢 Twenty Times Two
📍 Victoria