Help customers solve real problems with smart power solutions.
MI Battery Engineering is a leading Australian-owned battery engineering, manufacturing and technology business with more than 80 years of experience. We support customers across industrial, medical, communications, mining, transport, defence and retail markets with reliable battery, charging, power conversion and DC power solutions.
We're looking for a confident, curious and customer-focused Customer Solutions Specialist to join our Milperra team and help customers find the right solution—first time.
What You'll Do
This is a customer-facing role with real impact. You'll be the trusted point of contact for enquiries, quotes, orders and product advice, working closely with sales, technical and operations teams to deliver a standout customer experience.
Key Responsibilities
Respond to customer enquiries by phone, email and online with confidence and care.
Understand customer needs and recommend suitable products and solutions.
Prepare quotes, process orders and keep customers updated on progress.
Coordinate with sales, purchasing and warehouse teams to deliver on time.
Resolve issues, warranty requests and follow-ups professionally.
Build strong customer relationships through responsive, solution-focused service.
About You




You enjoy helping people, solving problems and getting the details right. You're organised, proactive and comfortable working in a busy environment where no two days are the same.
Experience in customer service, internal sales, sales support or administration.
Strong communication and relationship-building skills.
A positive, solutions-focused approach and sharp attention to detail.
Ability to manage competing priorities accurately and efficiently.
Confidence using Microsoft Office and business systems; ERP experience is a bonus.
Interest in learning technical products; battery, DC power or industrial product knowledge is highly regarded.
Technical industry experience is helpful, but attitude, curiosity and a commitment to great customer service matter most.
Why Join Master Instruments?
You'll join a stable, growing Australian business where your contribution is noticed and your development is supported.
More than 80 years of success in Australia.
Supportive team culture with ongoing training.
Exposure to diverse industries, products and technologies.
Market-competitive salary package.
Modern Milperra offices with onsite parking.
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📌 Customer Solutions Specialist (Sydney)
🏢 Holy Talent
📍 Sydney