Total Ventilation and Hygiene Services – Mulgrave VIC
TVH is a proudly 100% Australian-owned company delivering a comprehensive range of technical building services across multiple industries. Our expertise spans HVAC-R systems, HVAC hygiene, fire services, electrical, hydraulic (commercial plumbing), general maintenance, and grounds maintenance.
We are seeking a detail-oriented and organised
Invoice Administrator
to support our National Account Manager and state teams. This role is critical in ensuring the smooth processing of work orders and invoices while delivering high-quality service to our national account customers.
About the Role
In this role, you will provide administrative and clerical support to ensure service delivery meets contractual service level agreements (SLAs) and supports TVH's overall business objectives.
Key Responsibilities
Work Orders & Invoicing
Process and administer reactive, preventive, and corrective work orders
Review work orders that are ready for invoicing
Prepare and process a high voume of invoices for completed jobs
Upload invoices and documentation into customer portals
Resolve invoicing discrepancies and disputes efficiently
Maintain accurate and up-to-date records of work order status
Provide regular updates to internal stakeholders




Customer Portal Management
Coordinate job closeout procedures within customer portals
Upload service reports and required documentation
Liaise with state teams to ensure timely closure of open jobs
General Administration
Assist in preparing reports on performance metrics
Respond to internal and external queries in a professional manner
Provide general administrative support to the wider team
About You
Previous experience in invoicing, accounts administration, or similar role
Robust attention to detail and accuracy
Ability to manage multiple tasks and meet deadlines
Experience working with customer portals or job management systems (preferred)
Excellent communication and problem-solving skills
Proficient in Microsoft Office, particularly Excel
Why Join TVH?
Join a stable, growing Australian-owned business
Supportive team environment
Opportunity to work with national clients across multiple industries
Ongoing development and career growth opportunities
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📌 Invoice Administrator (Victoria)
🏢 Total Ventilation and Hygiene Services
📍 Victoria