Here at 32 Byte we pride ourselves above all on our ability to create lasting relationships. While we are an IT MSP, we are not your typical IT company. We love building authentic, genuine partnerships with our clients and employees and like to think of our network as an extension of our family.
If you're tired of seeing jobs asking for all the technical skills and not looking at the person you are, then maybe this one is for you. While we would love you to have bundles of experience, years of training and a cupboard full of degrees, we'd actually prefer you have the right attitude.
The role
You will work alongside and report directly to the Operations Manager. As a part of anagile team, you'll constantly seeeveryone jump on to take a Level 1 phone call and directly resolve issues with the clients from level 1 staff to the MD.
We work specifically in the dental sector with a pool of clients all around Australia. The range of work will be broad and challenging and you'll likely have a new challenge each day. Be prepared to think on your feet and be able to overcome issues you have never seen before.
What you would do
In this role, you'll provide day-to-day IT support to dental practices, helping keep their systems running smoothly both on-site and remotely. You'll work across servers, workstations, networks, and business applications, troubleshooting issues and supporting a wide range of technology used within modern dental clinics.
Provide Level 2 support for Windows-based environments, including servers, workstations, and Remote Desktop Services (RDS).
Troubleshoot and resolve issues with dental practice management systems such as D4W, Exact, OASIS, Core Practice, and CareStack.
Support dental imaging platforms including Romexis, Sidexis,



and Carestream.
Maintain and troubleshoot network infrastructure, including firewalls, VLANs, and wireless networks.
Deliver hands‐on support to minimise downtime and keep clinics operating efficiently.
Build strong relationships with practice managers, dentists, and support staff, providing clear and practical technical assistance.
Represent 32 Byte in a professional and approachable manner when working directly with clients.
Remote Support (50%) – Clients Across Australia
Provide remote technical support to dental practices, assisting with hardware, software, and connectivity issues.
Participate in IT projects, including system upgrades, migrations, and security initiatives.
Support Microsoft 365 environments, cloud platforms, and other business‐critical systems.
Work closely with the wider 32 Byte team to investigate and resolve more complex technical issues.
This role is ideal for someone who enjoys a mix of hands‐on field work and remote support, takes pride in delivering excellent customer service, and is comfortable working with a range of technologies in a fast‐paced environment.
To be successful you will bring
The right attitude
Self management
Self motivation
Ability to work in a team
Integrity
What we offer
We work hardbut we reward those who do!If you can come in eachday and bring a positive andoutgoing attitude, get through your work and help the rest of the team then you'll fit right in.
Added bonus if you're into Mexican Food, Vendor events and can make a outstanding double espresso.
This role will commence around the start of August, would be based on a full time PD.
A personal touch and attention to detail are the most important part of this role.
#J-*****-Ljbffr

📌 Desktop Support Engineer (Melbourne)
🏢 32 Byte
📍 Melbourne