Technology Experience & Service Delivery Coordinator
Note: For the purpose of recruitment, this role has been advertised as IT Service Delivery Lead, however within the organisation the role is known as Technology Experience & Service Delivery Coordinator.
About the role
Team Leadership:
Lead, coach, and roster a team of IT Service Desk Officers (3 direct reports), fostering technical growth and a solid customer-centric service culture.
Service Management & ITIL:
Oversee daily service delivery, incident/request/change/problem management, and operational performance across M365, Windows 11 environments, server-based applications, and identity management.
Continuous Improvement:
Monitor service trends, analyse operational metrics, and execute continuous improvement initiatives to enhance security, efficiency, and overall user satisfaction.




Technology Adoption & Enablement:
Lead tech communications, user guidance, and change activities to ensure seamless adoption of new tools, platform updates, and feature rollouts.
Infrastructure & Vendor Oversight:
Manage dependencies across M365, Active Directory, Entra ID, Defender, Purview, VMware, and collaborate with external vendors and managed service providers.
Operational Governance & Budgeting:
Contribute to operational planning, manage the Service Desk budget, oversee relevant contracts, and ensure alignment with cyber security frameworks.
More information about the role can be found here
Applications close:
16 August ****
#J-*****-Ljbffr

📌 Technology Experience & Service Delivery Coordinator (Melbourne)
🏢 Glen Eira City Council
📍 Melbourne