Global Meats Australia is a trusted and growing distributor of premium quality meat products, proudly servicing customers across the foodservice, hospitality, retail, and wholesale sectors. Our business is built on a commitment to quality, reliability, and exceptional customer service, ensuring that every customer receives the highest standard of support and product excellence.
As we continue to expand, we are looking for a motivated, organised, and customer focused Customer Service Officer to join our dynamic team in Reservoir. This is an exciting opportunity for someone who thrives in a rapid-paced environment and enjoys building strong relationships with customers while contributing to the success of a well-established business.
About the Role
As a Customer Service Officer, you will be the first point of contact for our customers and play a vital role in delivering an outstanding customer experience. Working closely with our sales, production, and transport teams, you will ensure customer orders are accurately processed, enquiries are handled professionally, and customer needs are met efficiently.
This role requires excellent communication skills, strong attention to detail, and the ability to manage multiple tasks in a fast-moving environment. If you are passionate about customer service and enjoy working as part of a collaborative team, this could be the perfect opportunity for you.
Key Responsibilities
Responding to customer enquiries viaphone, email, and online platforms in a professional and timely manner.
Processing customer ordersaccurately through telephone, email, and online ordering systems.
Coordinating with production andtransport teams to ensure orders are fulfilled and delivered on time.
Maintainingaccurate customer records, pricing information, and account details.
Handling customer complaints,concerns,



and product issues with professionalism and efficiency, ensuringprompt resolution.
Processinginvoices, credit requests, and other administrative documentation.
Assistingwith data entry, reporting, and general office administration tasks.
Building and maintaining strong,long-term relationships with customers and internal stakeholders.
Supporting continuous improvementinitiatives to enhance customer satisfaction and operational efficiency.
About You
To be successful in this role, you will possess:
Previous experience in customerservice, customer support, sales administration, order processing, or a similar role.
Excellent verbal and writtencommunication skills with a professional and friendly approach.
Strong organisational skills and the ability to manage competing priorities effectively.
High attention to detail andaccuracy when entering orders and processing documentation.
Ability towork independently while also contributing positively to a team environment.
Strong problem-solving skills andthe confidence to handle customer concerns professionally.
Proficiencyin Microsoft Office Suite, including Outlook, Word, and Excel.
Experienceusing ERP, CRM, or order management systems.
Highly Desirable
Experience within the food service,wholesale, FMCG, manufacturing, logistics, or meat processing industries.
Knowledgeof inventory, distribution, or supply chain processes.
Experienceworking in a high-volume customer service environment.
What We Offer
At Global Meats Australia, we recognise that our people are the foundation of our success. In return for your skills and dedication, we offer:
As supportive and collaborative team environment.
Exposureto a fast-paced and dynamic industry.
Competitiveremuneration based on experience.
The opportunity to contribute to acompany committed to quality, service excellence, and customer satisfaction.
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