Join our Capability Transition team as
Head of Service Transition and Improvement
, a key leadership position driving successful service transitions and continuous improvement. You'll ensure operational readiness, governance, and performance excellence while working closely with customers and operational teams to deliver transformational outcomes.
What you will do:
Lead end-to-end service transition and transformation activities for new and transformed services into live operations
Establish and govern service transition frameworks, operational readiness criteria, and service acceptance processes
Act as primary interface for customers and stakeholders, ensuring alignment of expectations, milestones, and delivery outcomes
Drive continual service improvement initiatives focusing on service quality, operational efficiency, and customer experience
Ensure service performance is measured and reported against contractual commitments, SLAs, and business objectives
Lead root cause analysis, lessons learned, and improvement programmes from incidents and customer feedback
Coordinate cross-functional teams to achieve transition and improvement objectives




Gain customer acceptance of transitioned services and negotiate remediation plans where required
Champion process standardization, governance, and best practices across internal and customer teams
Support strategic transformation initiatives that enhance delivery resilience and business performance
The skills you bring:
Experience:
Proven leadership in Service Transition, Managed Services Operations, or Operational Transformation
10+ years in mobile telecommunications operations, NOC, and service assurance environments
Service transition governance and operational readiness management
Continuous Service Improvement (CSI) and operational excellence methodologies
Incident, change, problem, and service acceptance management
Service performance management and customer reporting
Process optimization and automation expertise
Outstanding stakeholder management and communication skills
Strategic thinking with customer-focused, results-driven approach
Solid problem-solving and influencing capabilities
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📌 Head Of Transition And Transformation (Sydney)
🏢 Ericsson
📍 Sydney