Primary Details
Location: Canberra
Time Type: Full time
Worker Type: Employee
Customer Relationship Manager
Location: Canberra
Type: Permanent, full time
Hybrid role, Happy to talk flexible working
The opportunity
We have a fantastic opportunity for a Client Relationship Manager to join our Distribution team. As a Client Relationship Manager you will be responsible for developing, building and maintaining relationships with customers, new prospects and intermediaries to expand our business nationally. You will need to have a strong focus on relationship management and sales, whilst meeting all compliance and regulatory standards.
About QBE
At QBE, we get to the heart of what matters for our customers. And we do it all with a human touch.
We're an international insurer with more than 13,000 people working across 26 countries – which means we're big enough for your ambitions, yet small enough for you to make a real impact. It's an exciting time. We're building momentum towards our vision to become the most consistent and cutting-edge risk partner.
What if you could have a positive impact – at work and in the world? As part of the QBE team, you'll get to spend every day working with people who are passionate, talented and kind.
Your new role
You will work as part of a National team and be responsible for the account management of a portfolio of customers. You will also;
Develop engagement plans, proactively developing key relationships and analyse current trends and growth opportunities within the portfolio




Establish and maintain strong relationships with customers, internal and external stakeholders
Be the voice of the customer in our business, with the ability to work across different business units to bring the best of QBE to the customers program.
About You
We are looking for candidates with extensive workers compensation experience and/or general insurance from either a Broker, Account Management, sales or Underwriting background. You will also have:
Knowledge and understanding of workers compensation and/or general insurance
Outstanding customer service and relationship building skills
Strong communication and negotiation skills
Excellent analytical skills and a high attention to detail
Self motivator & ability to work autonomously
Benefits
We offer a range of benefits to help provide holistic support for your work life, whatever your circumstances. As a QBE employee you will have access to and benefit from:
'Hybrid Working' – a mix of working from home and in the office to enhance your work/life balance
Life Leave, supporting the life events we all experience, leaving your annual leave for rest
18 weeks' gender-equal flexible leave for all new parents, including paid super




A range of discounts on insurance products, car hire, hotels, goods and services
Rewards & Recognition
**** Winner of Excellence in Diversity, Equity & Inclusion Award at the Insurance Business Australia Awards for our Respect@QBE program
Platinum employer on the Australian Workplace Equality Index (AWEI) – the definitive national benchmark on LGBTQI+ workplace inclusion
Ranked in the top ten in the AAGE Top Graduate Employers **** for medium sized program as voted by graduates
Successful applicants will need to complete work rights, police and credit checks through our online provider as a condition of employment.
QBE recognise the value of diverse perspectives and experience. We are committed to an inclusive workplace where everyone feels valued and respected for who they are. If we can provide support with access requirements, alternative work arrangements or you would like to connect with one of our networks please contact us at
Skills
Analytical Thinking, Business Management, Client Onboarding, Communication, Critical Thinking, Customer Value Management, Decision Making, Financial Products, Intentional collaboration, Managing performance, Marketing, Negotiation, Sales Management, Stakeholder Management, Team Management
Application Close Date: 12/08/2026 11:59 PM
Equal Employment Opportunity
QBE is an equal opportunity employer and is required to comply with equal employment opportunity legislation in each jurisdiction it operates.
#J-*****-Ljbffr

📌 Customer Relationship Manager (Canberra)
🏢 Qbe Insurance
📍 Canberra