Real-Time Workforce Planner – Contact Centre Optimisation (Sydney)

Real-Time Workforce Planner – Contact Centre Optimisation (Sydney)

06 Aug
|
HCF GROUP
|
Sydney

06 Aug

HCF GROUP

Sydney

HCF group is hiring a Workforce Planner to optimise contact centre resources, manage real-time performance, and deliver actionable insights. Based in Parramatta with hybrid working, you will partner with leaders to ensure the right people are in the right place at the right time across multiple channels.
Your role will involve monitoring service levels, building rosters, forecasting variances, and providing reporting that informs operations decisions.
#J-*****-Ljbffr

📌 Real-Time Workforce Planner – Contact Centre Optimisation (Sydney)
🏢 HCF GROUP
📍 Sydney

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