Number of Positions Available:
1
ABOUT US
The Salvation Army is a Christian movement and one of Australia's largest and most-loved charities. We believe in doing good that transforms lives and futures for the better. It is this belief which drives us to find new ways and places where we can make a difference. From times of personal crisis to moments of national grief, we are always here — providing support, safety, community, and opportunity.
Financial Counsellor
PermanentPart-Time0.8| SCHADS Level 4–5 (subject to accreditation)
Based in South Australia–office location is negotiable
Support community members experiencing financial hardship throughinbound NDH calls, online chat and in-person appointments
Provide inbound financial counselling via the National Debt Helpline
Join avalues‐driventeam making a real impact on financial wellbeing
This role supports people experiencing financial hardship through inbound National Debt Helpline calls and online chat, providingtimely,practicaland compassionate financial counselling.
Why this role matters
This role supports people experiencing financial hardship by providingtimely,compassionateand practicalassistancethrough the National Debt Helpline (NDH). You will help community members understand their options, reduce financialstressand build long-term capability and resilience. Your work directly contributes to The Salvation Army's mission to care for people, build healthy communities and work for justice.
About the role
The Financial Counsellor provides inbound phone and online chat support through the National Debt Helpline on a rostered basisas well as providinghigh-quality financial counselling, casework and advocacy to people seeking immediate guidance or longer-term support.
This permanent part-time 0.8 FTE position is based in South Australia,



with office location negotiable within theMoneycareteam, reporting to the Team Leader. Pay isin accordance witha SCHADS Level 4–5, subject to accreditation.
How you will make an impact
Developing collaborative case plans that build financial capability,resilienceand wellbeing
Undertaking holistic assessments to understand each person's circumstances,needsand goals
Advocating for community members with creditors, serviceprovidersand external agencies
Supporting access to services and strengthening community connections
Maintainingaccuraterecords in SAMIS and meeting all reporting requirements
Identifyingrisks and service gaps and escalating appropriately
Participating in career development and reflective practice
Contributing to financial capability education where appropriate
Providing financial counselling through inbound NDH calls, online chat and in-person appointments, offering clear,practicaland empathetic support
What you will bring
MinimumDiploma of Financial Counselling
Eligibility for SCHADS Level 4 (working toward accreditation) or Level 5 (accredited)
Experience in social services, communityengagementor financial hardship support
Understanding of the drivers of financial hardship and financial exclusion
Strong communicationskills across phone, online chat andin personsettings
Ability to work collaboratively within a multidisciplinary team




Commitment to diversity,inclusionand culturally safe practice
Resilience,professionalismand a community-member-centred approach
Valid employee SA Working with Children's Check
What we offer
As a registered not for profit organisation, we offer eligible employee's meaningful benefits, including:
Salary packaging benefits (up to $15,900 tax free) and Entertainment Benefit ($2,650 tax free)
Employee Assistance Program – confidential counselling service
Financial, retail and lifestyle discounts
Generous paid parental leave (12 weeks for primary carers)
Purchased leave options (up to 8 weeks)
Five days paid leave annually to experience other Salvation Army programs
Discounted health and fitness programs through Fitness Passport
A supportive, inclusive culture with passionate and dedicated team members
A deeply rewarding role where you can positively influence people's financial wellbeing
The Salvation Army Equal Opportunity
The Salvation Army is an Equal Opportunity Employer who provides an inclusive work environment and embraces the diverse talent of its people.
We value people of all cultures, languages, capacities, sexual orientations, gender identities and/or expressions. We are committed to achieving a diverse workforce and strongly encourage applications from Aboriginal people and Torres Strait Islander people.
The Salvation Army is a child safe organisation and is committed to protecting children and young people from harm.All child facing roles will require the successful completion of a Working with Children Check. Applicants for all roles require a mandatory Nationally Coordinated Criminal History Check.
We value Integrity, Compassion, Respect, Diversity, and Collaboration
#J-*****-Ljbffr

📌 Financial Counsellor (Brisbane)
🏢 The Salvation Army
📍 Brisbane