Facility management company is seeking a
self-motivated, friendly, and professional Senior Concierge
to join our team at a high-rise residential property in Melbourne's CBD.
As the first point of contact for residents and visitors, the ideal candidate will have strong customer service and communication skills, a proactive mindset, and a high standard of personal presentation. This is a
Full-time role
, working closely with the Building Management team to provide front-of-house support and ensure a welcoming, well-managed environment.
Key Responsibilities
Greet and assist all residents and visitors with professionalism and warmth
Maintain the presentation of the lobby and entry areas
Manage the concierge team and provide ongoing training and support
Coordinate and manage staff rosters
Implement and enforce company policies and procedures
Respond to resident inquiries and building issues (in person, via phone, or email)
Manage parcel and delivery distribution
Maintain logs for maintenance, keys, access, and other registers




Administer access control systems (including swipe cards)
Perform basic security checks and monitor CCTV
Book common areas such as lifts and function rooms via BuildingLink or similar systems
Assist with waste management and minor maintenance tasks (e.g. light replacement)
Coordinate move-ins/outs and liaise with residents
Support the Owners Corporation Manager and report building issues to the Building Manager
Requirements
Minimum 2 years' experience in a concierge or front desk role
Excellent customer service and communication skills
Solid interpersonal and problem-solving abilities
Competency with basic computer programs (Microsoft Office)
Professional appearance and demeanour
Reliable, proactive, and a collaborative team player
Full-time, Monday to Friday (morning or afternoon shifts)
Availability on weekends and public holidays as required
Ongoing training and skill development provided
#J-*****-Ljbffr

📌 Senior Concierge / Senior Receptionist (Melbourne)
🏢 seek.com.au
📍 Melbourne