Sydney or Melbourne based | Some work-from-home flexibility
Excellent salary package based on experience
Who we are
AESC is a national leader in risk and compliance auditing and management services to the built property sector, trusted by some of Australia's largest corporations. We believe a great culture attracts excellent people — and that this is the foundation of a great business.
About the role
We're seeking an experienced, client-focused Account Manager to join our team. You'll be the primary relationship owner for a portfolio of key accounts, building genuinely collaborative relationships between our clients, our operations teams and AESC.
The role focus is sustained client engagement — maintaining regular, structured contact via face-to-face, Teams and phone, ensuring accurate scope and operational delivery, and safeguarding a high level of client satisfaction and retention.
Regular account meetings give you a forum to review performance, listen to the challenges your clients are facing, and identify where AESC services could help. Where you spot a client need, your role is to raise it, discuss it and refer it to the right team to pursue.
Your work spans AESC's four pillars of risk and compliance — ESM Compliance, Property Risk, Emergency Management and Height Safety. You'll make active use of our in-house CRM and customised reporting through the BOSS platform and Power BI, and from time to time support the transition and mobilisation of new contracts.
What you'll be doing
Owning the relationship for a portfolio of key accounts and maintaining a structured contact cadence




Meeting regularly with clients to understand and document the challenges they face
Identifying and discussing relevant AESC services and solutions, and referring opportunities to the right team
Facilitating risk and compliance meetings with operational leads — with clear agendas, minutes and tracked actions
Reporting on scope deliverables and KPI performance, including exception reporting and desktop document review
Keeping client data, contract and scope registers accurate and up to date in our system
Supporting clients on relevant technical legislation and regulation, drawing on our technical and advisory teams
Maintaining current knowledge of AESC's services across our four risk pillars, service capabilities, and industry compliance requirements
About you
Experience in account management, client relationship management or a similar client-facing role
A consultative, solutions-oriented approach and strong commercial awareness
Excellent verbal and written communication and stakeholder-management skills
Confident with CRM systems and reporting tools such as Power BI
Working knowledge of ESM / compliance in the property sector (or the ability to pick it up quickly) is well regarded
Able to work both autonomously and as part of a team
5+ years' relevant industry experience highly regarded
What we offer
The chance to join a successful, growing national business with a fun, social culture
Flexible working, with work-from-home options after training
A excellent client portfolio and genuine career development opportunities
A supportive team and an employer that values its people
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📌 Account Manager (Melbourne)
🏢 Australian Essential Services Compliance
📍 Melbourne