About the Organisation
Our client is a large Queensland organisation seeking a motivated Service Desk Officer to join their ICT support team. This is an excellent opportunity for a customer-focused IT professional to work in a collaborative environment supporting a diverse user base and a broad range of technologies.
About the Role
As a Service Desk Officer, you will provide first point of contact ICT support, responding to incidents and service requests while delivering exceptional customer service. You will work as part of a high-performing Service Desk team, troubleshooting technical issues, escalating where required, and contributing to continuous service improvement.
Key Responsibilities
Provide quality first-level support for ICT incidents and service requests.
Respond to and resolve requests using established support processes and escalation procedures.
Assist users with Microsoft 365 technologies and desktop support issues.
Support mobility solutions and endpoint management technologies.
Contribute feedback to improve Service Desk processes, procedures and documentation.
Deliver a high standard of customer service in a rapid-paced support environment.
Skills & Experience
Microsoft Exchange




Active Directory
Microsoft Windows desktop and tablet operating systems
Microsoft 365 suite
Citrix environments
Data networking and communications
Service Desk platforms such as Ivanti or similar
Call centre technologies such as Amazon Connect or similar
Highly Regarded
Experience with Microsoft Intune Company Portal.
Experience supporting RSA SecurID tokens.
Experience supporting iPhone and iPad devices.
About You
Customer-focused and committed to service excellence.
A quick learner who adapts easily to new technologies and processes.
Proactive, self-motivated and dependable.
Analytical and methodical in your approach to problem solving.
Comfortable working within a collaborative team environment.
Detail-oriented with strong organisational skills.
What's on Offer?
Long-term contract chance through to April ****.
Potential 12-month extension.
Brisbane CBD location.
Hybrid working arrangements following induction and onboarding.
Opportunity to work with modern enterprise technologies in a supportive ICT team.
#J-*****-Ljbffr

📌 Service Desk Officer (Brisbane)
🏢 Whizdom
📍 Brisbane