Join a Leading Specialist Orthodontic Practice
Are you passionate about helping people achieve life-changing outcomes? Do you thrive on building relationships, delivering exceptional customer experiences and achieving results?
Angle House Orthodontics is seeking an enthusiastic and motivated Receptionist/Treatment Coordinator to join our team in Balwyn. This is an exciting opportunity for someone who loves connecting with people, enjoys working towards goals and wants to play a key role in helping patients begin their orthodontic journey.
As the first point of contact for many new patients, you will help create a welcoming, informative and memorable experience while guiding patients and families through their treatment options.
About Us
Angle House Orthodontics is a specialist orthodontic practice led by Dr Gopal Kataria, with over 25 years of experience creating beautiful smiles for children, teenagers and adults. We are committed to exceptional patient care and outstanding treatment outcomes.
About the Role
This wide-ranging role combines patient consultation, treatment coordination, administration, marketing support and relationship building.
You will help prospective patients understand their treatment options, support them through the decision-making process and contribute to increasing treatment commencement rates.
We're looking for someone who is confident, organised, proactive, results driven and genuinely enjoys helping people.
Key Responsibilities
Deliver an exceptional new patient experience from consultation through to treatment commencement.




Build rapport with patients and families while discussing treatment recommendations and payment options.
Maintain accurate patient records, treatment notes and correspondence.
Coordinate patient and referring dentist communications.
Manage specialist and dental referrals and follow-up activities.
Proactively follow up patients considering treatment using phone, email and our Patient Relationship Management (PRM) system.
Respond to online enquiries and maintain accurate records.
Assist with referral relationship activities, practice marketing, events and community engagement.
Support social media and patient engagement initiatives.
About You
We are looking for someone who is:
A natural people person who enjoys building relationships.
Motivated, proactive and self-directed.
Comfortable working towards targets and KPIs.
Passionate about delivering exceptional customer service.
Highly organised with excellent attention to detail.
A confident communicator in person and over the phone.
A supportive team player with a positive attitude.
Experienced in treatment coordination, sales or customer service (preferred).
Dental or medical experience is highly regarded but not essential.
What We Offer
Competitive remuneration package.
Performance-based incentives available.
Modern specialist orthodontic practice with excellent systems and technology.
The opportunity to make a meaningful difference in patients' lives every day.
If you are passionate about people, motivated by results and looking for a rewarding role within a thriving specialist practice, we would love to hear from you.
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📌 Receptionist/Treatment Co Ordinator (Melbourne)
🏢 Angle House Orthodontics
📍 Melbourne