Lead a high-performing Business Support team delivering critical services across Darebin's City Safety & Compliance department.
Drive continuous improvement, customer service excellence and operational efficiency in a dynamic local government environment.
Play a key leadership role supporting compliance functions that make a direct impact on the community.
Lead a dedicated support team and help deliver exceptional customer service, compliance outcomes and community-focused services
We're building Darebin's future - and we're looking for outstanding people to join us.
As part of our organisational redesign, we're introducing new roles that support Darebin's future focus and priorities.
About the role:
Darebin City Council is seeking an experienced and motivated Team Leader Business Support to lead the administration and customer service functions within the City Safety & Compliance department. Reporting to the Manager City Safety & Compliance, you will provide leadership to a small team while ensuring the effective delivery of critical business support services across compliance functions including animal management, fire prevention, permit administration and infringement processing. This is an exciting opportunity to contribute to departmental leadership, drive service improvements and support positive outcomes for Council and the community
You will:
Lead, coach and develop the Business Support team, fostering a customer-focused and high-performing team culture.
Oversee the delivery of high-quality administrative and customer service functions, ensuring statutory obligations and service standards are met.
Monitor workloads,



manage team resources and coordinate service delivery to achieve operational outcomes and timeframes.
Identify and implement improvements to processes, systems and service delivery, supporting innovation and continuous improvement.
Provide advice, reporting and operational support to the Manager City Safety & Compliance on emerging issues, performance and compliance matters
About you:
You are a people-focused leader with strong administrative and customer service experience, ideally within a compliance, regulatory or local government setting. You are highly organised, thrive in a fast-paced environment and have a proven ability to lead teams, improve processes and deliver outstanding service outcomes.
Demonstrated experience leading and developing staff in an administrative or customer service environment.
Strong knowledge of administrative processes, record management and statutory compliance requirements.
Exceptional customer service and communication skills, with experience managing complex or sensitive matters professionally.
Proven ability to manage competing priorities, drive team performance and deliver outcomes within required timeframes.
Proficiency in Microsoft Office and electronic records management systems,



with a commitment to continuous improvement and embracing new technologies.
Why Darebin?
Darebin City Council is committed to equity, diversity and inclusion. We proudly serve one of the most diverse communities in Victoria, and we know that a diverse workforce strengthens our ability to deliver meaningful outcomes.
We offer:
A supportive team environment
Opportunities for professional development and career growth
A workplace that values collaboration, integrity, respect and creativity
The chance to make a real difference
Applications close on Sunday 9 August **** at 11:30pm.
Applications will be reviewed during the advertising period so if you're interested in this opportunity, we encourage you to get your application in as early as possible.
For a confidential discussion about the role and the opportunity, contact Christian Gonzalez, Coordinator City Compliance and Parking Services *********.
Should you need reasonable adjustments to our recruitment process to support your accessibility needs, please get in contact with us and advise how we can best support you.
Pre-employment Checks
Darebin is committed to providing a safe working environment that embraces and values child safety, and thorough "Safety Screening" processes apply.
To work at Darebin City Council, you will be required to supply proof of work rights, a Victorian Employee Working with Children Check and comply with Child Safety standards. All employees are required to undertake an Australian Criminal History Check and may be required to complete a Functional Health Assessment.
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📌 Team Leader Business Support (Melbourne)
🏢 Darebin City Council
📍 Melbourne