Administration Officer - Bookings & Customer Support
Full-time Role | Growing Business | Supportive Team Environment
Smarter Heating & Cooling is a well-known and highly reputable business with a dynamic, friendly and supportive team culture. As a result of continued growth, we are looking for a reliable, organised and motivated
Administration Assistant / Customer Service Coordinator
to join our fast-paced team on a full-time basis.
This is a great opportunity for someone who enjoys variety, takes pride in accuracy and customer service, and brings a positive "can do" attitude to their work each day.
About the role
Reporting to the Manager of Administration, you will play an important role in supporting the daily operations of the business. Your responsibilities will include customer communication, appointment bookings, system updates, email management, phone support and general administration duties.
This role would suit someone who is confident on the phone, highly organised, computer literate and comfortable working in a busy office environment.
Key responsibilities
Updating systems with customer and client information
Booking appointments and following up with confirmations
Managing emails and responding to enquiries
Outbound calling to customers and clients
Providing inbound phone call relief when required
Responding to staff queries and transferring calls or messages to the appropriate team member
Assisting management with administration duties and tasks as required
Preparing documents for internal and external use
Creating, collating, filing and scanning documents




Completing general office and ad-hoc administration duties as directed
Skills and experience
The successful applicant will ideally have:
Strong computer skills and excellent keyboard accuracy
Excellent telephone manner
Strong verbal and written communication skills
High attention to detail and accuracy
Experience with Microsoft Office 365 and internet-based systems
Solid organisational and administrative skills
The ability to prioritise workloads, meet deadlines and manage a varied workload
Previous experience in an administration or customer support role
Discretion when handling confidential information
A proactive, flexible and reliable approach to work
The ability to communicate effectively with customers, staff and management
Initiative, problem-solving skills and sound judgement
Experience with ServiceM8 or similar systems would be an advantage
About you
We are looking for someone who is reliable, hardworking and eager to contribute to a supportive team environment.
You will be someone who:
Brings a positive and professional attitude
Is accurate, organised and efficient
Enjoys working in a fast-paced office environment
Can work both independently and as part of a team
Takes ownership of tasks and follows through
Is willing to learn and grow with the business
What we offer
A full-time role in a growing and reputable business
A supportive and friendly team culture
A varied position where no two days are the same
Training and support to help you succeed
Opportunities for growth and progression
The chance to be part of a hardworking and professional team
#J-*****-Ljbffr

📌 Administration Officer – Bookings & Customer Support (Melbourne)
🏢 Smarter Heating and Cooling
📍 Melbourne