About the RoleJoin our Security Operations Centre (SOC) based in North Parramatta as a Control Room Operator / Virtual Guard.
In this role, you will be the central heartbeat of our operations - receiving, assessing, and coordinating responses to security incidents reported from sites across Australia.
If you have exceptional communication skills, thrive on problem-solving, and pride yourself on remaining calm and analytical under pressure, we want to hear from you.
Key Responsibilities
Incident Management:Receive and manage incoming calls regarding security incidents and nationwide operational matters.
Virtual Guarding & Monitoring:Proactively monitor CCTV feeds, multiple security systems, and communication channels simultaneously.
Critical Assessment:Quickly evaluate incidents to determine if escalation to emergency services (Police, Fire, Ambulance), clients, or internal stakeholders is required.
Communication & Dispatch:Maintain clear, regular communication with field personnel and operational teams.
Reporting:Accurately log incident data within internal systems and prepare explicit, detailed incident reports.
Compliance:Strictly follow established security procedures, Standard Operating Procedures (SOPs), and response protocols.
About You




Licensed & Eligible:Must hold a validNSW Security Licence (Class 1E)and have full Australian working rights.
Communication Pro:Exceptional verbal and written communication skills, with the ability to active-listen and extract key details over the phone.
Tech-Savvy:High confidence using multiple computer systems, monitors, and applications simultaneously in a fast-paced environment.
Sharp Judgement:Excellent analytical and decision-making abilities with a proactive approach to problem-solving.
Roster Flexibility:This is a full-time position operating on a24/7 rotating roster.
You must be fully available to work a mix ofweekdays, weekends, and public holidays.
Tech-Savvy:High confidence using multiple computer systems and applications simultaneously.Experience with Patriot systems (or similar alarm monitoring software) is highly regarded.
Why Join Our Team?
Comprehensive induction, hands-on training, and ongoing professional development.
A supportive, inclusive, and culturally diverse team culture with genuine career progression pathways.
secVision Networks is the electronic security division of Independent Locksmiths & Security, based in North Parramatta.
Free car parking onsite.
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📌 Security Operations Centre Operator (New South Wales)
🏢 secVision Networks
📍 New South Wales