MAYDAY Recruitment is seeking a Claims & Relationship Managerto joina growing and highly respected underwriting agency operating within the Australian general insurance market.
This is a unique opportunity for an experienced claims professional who enjoys stakeholder management, relationship building, and influencing outcomes rather than managing a traditional claims portfolio. Acting as the key link between brokers, insurers and external claims providers, you will play a pivotal role in ensuring claims are progressing effectively while delivering exceptional service to key partners.
Working closely with senior leadership, this roleoffers significant exposure to broker networks, insurer partners and claims service providers across the market.
What's in it for you?
Full-time permanent role based in Sydney with hybrid working arrangements
Salary: $115,000 - $135,000 plus super, depending on experience
Highly visible position with direct exposure to executive leadership
Opportunity to influence claims outcomes without managing a personal portfolio
Strategic stakeholder management role across brokers, insurers and TPAs
Exposure to complex and escalated claims matters
Opportunity to drive service improvements and claims performance
Growing business with strong market reputation and ambitious growth plans
Collaborative and supportive leadership team
Competitive salary package aligned with experience
Main responsibilities include:
Act as the primary escalation point for brokers experiencing claims issues or service concerns




Manage escalated claims matters and provide support on complex claims situations
Handle complaints and Internal Dispute Resolution (IDR) matters
Liaise with external Third Party Administrators (TPAs) and claims providers to ensure claims progress appropriately
Build and maintain strong relationships with brokers, insurer partners and claims service providers
Monitor claims performance and identify opportunities for improved customer and broker outcomes
Influence claims providers where stronger action or intervention is required
Ensure clear communication between all stakeholders throughout the claims process
Support insurer and capacity partner relationships by providing confidence around claims outcomes and service delivery
Contribute to claims strategy, service standards and continuous improvement initiativesProvide insights on claims trends, broker feedback and operational performance
The ideal candidate:
5+ years' experience within general insurance claims
Solid technical claims knowledge across property, liability or motor lines
Experience handling escalated claims, complaints or dispute resolution matters
Excellent stakeholder management and relationship-building skills
Experience working with brokers, insurers, underwriting agencies or TPAs
Strong understanding of Australian insurance regulations, AFCA and IDR requirements
Commercially minded with the ability to balance customer outcomes and business objectives
Confident communicator with the ability to influence senior stakeholders
Looking to move into a more strategic, relationship-focused claims role
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📌 Senior Claims & Relationship Manager (Sydney)
🏢 MAYDAY Recruitment Group - Winner Outstanding Agency 2023
📍 Sydney