IT Support Engineer – Managed IT Services
IT Support Engineer – Managed IT Services
Location:Sydney
Employment Type:Full Time
About the Opportunity
We are a well-established and growing Managed Service Provider (MSP) with a strong reputation for delivering reliable, responsive and customer-focused IT solutions.
We service medical practices, dental practices and hospitals across Australia, helping ensure their technology remains secure, reliable and operating at its best.
As they continue to expand, they are looking for a motivatedIT Support Engineerto join their technical team.
This is an excellent opportunity for an IT professional who enjoys solving technical challenges, working directly with clients and developing their skills across Microsoft technologies, infrastructure and managed services.
Whether you're an experienced IT Support Engineer looking for your next challenge or a motivated technician ready to take the next step in your career, we'd love to hear from you.
About the Role
As an IT Support Engineer, you'll provide both remote and onsite technical support across a broad range of Microsoft technologies and business IT environments.
You'll assist clients with day-to-day technical issues while also gaining exposure to server administration, Microsoft 365, virtual environments, networking and infrastructure projects.
This role offers plenty of variety and is ideal for someone who enjoys troubleshooting, building client relationships and continually developing their technical skills within a supportive MSP environment.
Your time will be split between remote support, onsite client visits and project work,



giving you exposure to a diverse range of technologies and business environments.
Key Responsibilities
Provide technical support to business clients across a variety of IT environments
Troubleshoot and resolve hardware, software and infrastructure issues
Assist with the administration and maintenance of Windows Server environments
Manage user accounts, permissions and Active Directory tasks
Support Microsoft 365 environments, including Outlook, Teams and user administration
Assist with virtual server environments, including VMware or Hyper-V
Troubleshoot networking issues including DNS, DHCP, TCP/IP, VPNs and VLANs
Assist with backup solutions and system monitoring
Perform onsite client visits across Sydney as required
Document work completed within the PSA/ticketing system
Participate in client projects, upgrades and technology improvements
Deliver professional, responsive and customer-focused support
About You
You're a proactive IT professional who enjoys troubleshooting, learning new technologies and helping businesses solve technical challenges.
You may already have experience working within an MSP workplace, or you may be an ambitious IT technician looking to broaden your technical skills and progress your career.
You'll ideally have:




Previous experience in an IT support or technical support role
Strong troubleshooting and problem-solving skills
Good understanding of Microsoft Windows environments
Experience supporting Microsoft 365 applications
Understanding of Active Directory and user administration
Exposure to Windows Server environments
Understanding of networking fundamentals, including DNS, DHCP and TCP/IP
Strong communication and customer service skills
Ability to work independently and manage competing priorities
Current Australian Driver's Licence
Experience working within a Managed Service Provider (MSP)
Experience with VMware ESXi or Hyper-V mainly
Experience with backup solutions such as Veeam
Firewall experience with Watchguard, Draytek, Sophos, Ubiquiti or similar
Microsoft certifications
Experience supporting business IT environments
Highly Desirable if you have been supportingmedical or dental practice management softwaresuch asMedicalDirector, Best Practice, Dental4Windows, Genie, Shexieetc or similar healthcare applications will be highly regarded.
Why Apply?
Join a growing and respected Managed Service Provider
Work with modern Microsoft technologies and infrastructure
Exposure to a diverse range of clients and IT environments
Supportive and collaborative technical team
Ongoing training and professional development
Genuine opportunities for career progression
Variety of remote support, onsite work and project-based activities
Stable, full-time position within a growing organisation
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📌 It Support Engineer – Managed It Services (New South Wales)
🏢 seek.com.au
📍 New South Wales