We're partnering with a leading custom home builder to recruit a
Client Experience Lead
who is passionate about design, relationships and delivering an outstanding customer experience.
This is an exciting prospect to work with clients building their dream homes, guiding them from initial enquiry through the design journey while working alongside an experienced team of Designers and Estimators.
About the Role
As the key contact throughout the design phase, you'll build trusted relationships with clients, coordinate the design process and ensure every project progresses smoothly while delivering strong commercial outcomes.
Key responsibilities include
Managing the client journey from enquiry through to signed Design Agreement.
Coordinating Designers and Estimators to deliver exceptional outcomes.
Presenting custom home proposals and guiding clients through key decisions.
Driving conversion of qualified opportunities.
Maintaining CRM records and pipeline activity.




Building relationships with referral partners and industry professionals.
About You
Experience in custom residential construction, property, architecture, interior design or a related industry.
Strong relationship management and consultative sales skills.
Excellent communication and presentation abilities.
Commercial awareness and attention to detail.
Experience managing multiple projects and stakeholders.
What's on Offer?
Join a premium, design-focused residential builder.
Work on architecturally designed custom homes.
Supportive, collaborative team environment.
Career growth opportunities.
Attractive salary package with performance incentives.
If you're passionate about residential design and enjoy building lasting client relationships, we'd love to hear from you.
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📌 Client Experience Lead (Melbourne)
🏢 Bluestone Recruitment
📍 Melbourne