At
Etex
, our purpose is to inspire current ways of living. We are an international leader in sustainable construction materials, driven by a passion for excellence, but it's our people that are our top priority. We connect, collaborate, and champion the well-being of our employees, forming partnerships and pioneering change in our ever-evolving industry.
About the Opportunity
This is an exciting opportunity for a
Customer Service Representative
to join our team in Northmead on a
12-month maternity leave contract
, with the
potential for extension
. Reporting to the Customer Service Team Leader, you will deliver high-quality service by connecting with our customers, building robust relationships, and enhancing the overall customer experience.
Key responsibilities:
Deliver personalised service to our close network of customers
Answer incoming calls, order entry and amendment processing
Respond to customer enquiries through multiple communication channels
Generating customer credit requests
Participate in technical and product training
Book and prepare transport documentation and maintenance of runsheets
Liaise with our warehouse managers to meet our customer requirements
Assist customers with quotations for product and freight requests
Actively participate in workplace safety initiatives
About You




Strong customer service experience in an office environment
Experience dealing with customer service and sales enquiries
Experienced in SAP, Salesforce or ability to learn quickly
Excel in collaborating within a hardworking, fun team environment
Excellent communication and interpersonal skills
Strong computer literacy including Microsoft Office
Thrive in a fast-paced environment
Our Teammate Perks
Etex Australia prioritises professional development, focusing on mentorship and supportive team environments that foster individual growth.
Yearly salary reviews
EAP services for you and your family
Reward and recognition program
Paid Parental Leave for Primary and Secondary Carers
Fully supported training
Great culture, supportive team environment; we work together and help each other enjoy a laugh whilst working hard
We are anequal-opportunity workforcecommitted to using our diverse voices to inspire people around the world to build living spaces that are evermore secure, sustainable, smart, and beautiful.
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📌 Customer Service Representative (Sydney)
🏢 Etex Group
📍 Sydney