Boardriders is home to the world's most iconic action sports and lifestyle brands, including Quiksilver, Billabong, Roxy, RVCA, Volcom, DC Shoes, Element, and more. We exist to awaken the spirit of freedom and adventure, building communities and protecting the playgrounds we love.
WhyYou'llLove It Here:
We live the lifestyle our brandsrepresentand work with passionate people who care about what they do. Youwill join a team that values authenticity, openness, collaboration and communityand youwill have the opportunity to make a meaningful impactwhileenjoying:
Generous discounts on clothing andproducts-save up to 75%acrossour brandsforyou, your family and friends!
Opportunities for career growth and personal development.
A genuine work/life balance within a unique, healthy & supportive environment.
Regular staff events, including our legendary annual surf day(that'sright,a fully paid day at the beach featuring our ownsurfcompetition with team athletes, outdoor Pilates, beach games, food trucks, and plenty more).
A campus‐style workspaceshowcasingeach of our brands, complete with an on‐site café, free parking, short walk to Stockland's shopping centre and just a 5‐minute drive to the beach (not forgetting our outdoor skate ramp if that's your thing!)
Free, exclusive lunchtime gym sessions at World Gym Burleigh.
About the Role




We are looking for an experienced and agile leader responsible for leading our Key Account customer service operations across the Boardriders brand portfolio.
Key responsibilities:
Lead, coach and develop Key Account Sales Coordinators;
Oversee order management, allocations, cancellations, delivery coordination and issue resolution;
Provide direction, coaching & operational oversight to ensure the team delivers consistent, high-quality service aligned to customer needs, market expectations and business priorities;
Monitor KPIs, reporting, customer sentiment and service quality;
Personally manage a small portfolio of strategic/key accounts and provide leave cover when required.
What You Bring:
2+ years leading customer service, wholesale support and/or key account operations;
Thorough understanding of customer service-related concepts & ability to measure performance accurately;
Experience managing strategic customers with excellent stakeholder management & commercial acumen;
Ability to work successfully with cross-functional teams;
Exceptional organizational, time management, interpersonal and motivational skills.
At Boardriders, we are committed to fostering an inclusive and diverse workplace where everyone can bring their best self to work every day. We believe each employee has a voice to be heard and together we encourage creativity and self-expression in a safe, supportive and respectful environment.
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📌 Team Leader Key Accounts (Queensland)
🏢 Boardriders
📍 Queensland