We are a leading cleaning company currently serving over 5,000 clients.
We achieved remarkable growth of 30% per annum over the past 5 years, and our projections indicate continued growth of over 300% for the next 10 years.
About the Role
Best Possible Customer Service Role
MUST BE BILINGUAL in KOREAN & ENGLISH
Responsibilities:
Bilingual Communication:Respond to emails and calls, ensuring effective communication between clients and the appropriate teams in both Korean and English.
General Customer Service:Provide excellent customer service by addressing inquiries, resolving issues, and maintaining a positive client experience.
Scheduling and Work Allocation:Manage and update work schedules, ensuring tasks are allocated to the appropriate teams efficiently.
Record Keeping and Data Entry:Maintain accurate records and perform data entry tasks,



ensuring information is organized and accessible.
- EXCEL, WORD
General Filing:Organize and manage physical and digital files for efficient record-keeping.
Basic Bookkeeping and Invoicing (XERO):Assist with basic bookkeeping tasks, including generating invoices using XERO accounting software.
Ad-hoc Duties:Be flexible to take on additional tasks and responsibilities as requested.
After-Hours Availability:Be prepared to respond to messages and emails during after-hours and weekends to stay connected with our clients when needed.
Work from home Policy: (after reviewing the performance)
After probation period, 1-2 days per week working from home
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📌 Admin & Customer Service (New South Wales)
🏢 Timeless
📍 New South Wales