This is an opportunity for a technically strong claims professional who is passionate about improving customer outcomes through expert advice, coaching, and effective intervention across complex personal injury claims.
The Role
As a Claims Manager, you will provide technical claims guidance and support across complex workers' compensation matters, partnering closely with key stakeholders to influence positive outcomes.
Your focus will be on:
Providing technical advice and coaching to support effective claims management decisions
Supporting complex and long-duration claims through proactive intervention strategies
Facilitating case conferences, requesting medical information, and coordinating key actions to progress claims
Applying strong Return to Work and Injury Management expertise to achieve meaningful outcomes
Collaborating within a high-performing team environment focused on improving customer experiences
This role is suited to someone who enjoys being hands-on, influencing outcomes, and using their technical expertise to support frontline teams.
About You
You will have:




Strong experience managing complex workers' compensation or personal injury claims
Demonstrated expertise in Return to Work and Injury Management practices
Experience within self-insurance, workers' compensation, CTP, or similar personal injury environments
Strong case management capability, including stakeholder engagement and clinical decision-making
The ability to provide practical advice, coach others, and influence positive outcomes
Excellent communication, organisation, and problem-solving skills
Candidates with allied health backgrounds (such as Occupational Therapy or Physiotherapy) who have transitioned into corporate injury management environments are also encouraged to apply.
Contract Details
6-month contract opportunity
Competitive day rate available
Hybrid working arrangement
Flexible working hours available, with core collaboration hours required
Monday to Friday
This is an exciting prospect to join an organisation that is committed to delivering meaningful outcomes and creating a collaborative, customer-focused environment.
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📌 Claims Manager (Queensland)
🏢 Troocoo
📍 Queensland