Hospitality Operations & Compliance Manager
The primary purpose of this role is to oversee venue-wide operations governance across bar, restaurant, and functions/events.
The role is accountable for ensuring operational consistency, compliance with regulatory and internal systems, effective labour management, and delivery of key commercial performance indicators (KPIs).
Responsibilities include:
Venue Operations Leadership
Act as Second in Charge of the venue, supporting the Venue Manager in the overall operational leadership, performance, and accountability of the business
Provide end-to-end operational oversight across bar, restaurant, and functions/events to ensure alignment, consistency, and robust commercial execution across all service areas
Step into full venue leadership in the absence of the Venue Manager, including decision-making authority, operational control, and team direction
Drive integration and consistency of operational systems, standards, and processes across all revenue streams within the venue
Ensure venue operations are managed through structured systems, reporting, and performance frameworks, rather than day-to-day shift execution
Compliance & Risk Management
Own and lead all compliance frameworks, including RSA/liquor licensing, food safety, and Work Health & Safety (WHS) systems
Ensure WHS systems are embedded into daily operations, including risk assessments, hazard identification, and control measures
Maintain incident and hazard reporting registers, ensuring timely investigation, documentation, and corrective actions
Lead internal audits and ensure readiness for external regulatory inspections at all times
Drive a proactive safety culture through training, communication, and leadership accountability
Labour Management & Workforce Planning
Oversee labour forecasting and rostering in line with business demand and budget targets




Ensure rostering practices meet legislative requirements, including awards, breaks, and working conditions
Monitor labour performance with consideration to safety, wellbeing, and operational sustainability
Commercial Performance & Reporting
Monitor and drive key revenue streams across bar, restaurant, and events operations
Oversee cost controls including wages, wastage, and operational expenses
Produce and analyse operational and financial reports to track performance against KPIs and identify improvement opportunities
Leadership
Act as a senior leadership presence across the venue, setting expectations and driving performance across all teams and departments
Lead, coach, and develop all operational leaders below the 2IC level, ensuring clear accountability, consistency, and performance standards
Provide structured guidance, coaching, and development to build capability across the broader leadership group
Ensure effective delegation, communication flow, and escalation pathways across all areas of the venue
Oversee structured guest feedback systems and guest relations programs to ensure service excellence is maintained
Manage complaints handling frameworks, ensuring timely, professional, and commercially sound resolution
Monitor guest reviews and feedback trends, identifying insights and driving continuous improvement initiatives across the venue
Skills/Qualifications:
Relevant Diploma or higher qualification in Hospitality, Events, or Business Management or at least 3 years of relevant work experience
Demonstrated capability in compliance and risk systems including RSA, WHS, incident reporting, and audit readiness
Proven experience in labour governance and commercial performance management, including rostering, wage control, and KPI reporting
Experience leading supervisors or team leaders, with accountability for operational systems, performance, and customer experience frameworks
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📌 Hospitality Operations & Compliance Manager (Queensland)
🏢 Siblings Kirra
📍 Queensland