Samsonite Group APAC and Middle East – Sydney NSW
Full time
4d ago , from Illawarra Mercury Job Board
Job Description
About the Role:
We are seeking a highly capable Retail Area Manager (NSW & QLD) to lead our Sydney and Brisbane Airport stores and Shop-in-Shop (SIS).
This is a senior multi-site leadership role for someone who thrives in a fast-paced retail environment and is passionate about operational excellence, team development, and premium brand presentation.
You will take ownership of retail performance across NSW and QLD, ensuring every store reflects the Samsonite standard of excellence.
Balancing strategic oversight with hands-on leadership, you will guide store teams, strengthen operational discipline, and elevate customer experience across these locations.
Typical Duties Include
Lead end-to-end operations across all company-owned stores and SIS locations in NSW & QLD.
Ensure exceptional execution of brand standards, visual merchandising, and in-store presentation
Oversee daily, weekly, and monthly reporting, compliance, and operational governance
Manage customer and operational escalations, including warranty, delivery, and service issues
Partner with Inventory Control to ensure precise stock integrity and reconciliation (SAP & iVend)
Conduct regular field visits to coach teams, review performance, and strengthen operational excellence




Develop and mentor Store Managers and Assistant Managers to achieve strong commercial outcomes
Drive consistent sales performance and service excellence across the region
Lead biannual stocktakes and ensure absolute accuracy in stock management
Build and maintain strong relationships with landlords, partners, and internal stakeholders
About You
A strong drive and be keen to work towards sales targets
Proven capability in managing, leading, and developing retail teams
A flair and strong capability for stock management and operational detail
The ability to consistently provide exceptional customer service
Strong experience in multi-site or area retail leadership
A track record of elevating store performance and team capability
Confidence in retail systems, reporting, and stock control
A hands-on leadership style with high attention to detail and standards
Robust influencing, coaching, and communication skills
Step into a unique opportunity to lead within a globally recognised brand.
In this role, you'll shape store performance, mentor and grow your team, and play a central part in enhancing the Samsonite customer experience across multiple locations.
If this sounds like the right next step for you, and you bring the skills and a can ‐ do attitude - we'd love to hear from you.
#J-*****-Ljbffr

📌 Area Manager (Nsw & Qld) (New South Wales)
🏢 Samsonite Group APAC & Middle East
📍 New South Wales