Guest Services Agent | Daintree, QLD
About the Role
Silky Oaks Lodge is seeking a Guest Services Agent to be a warm and knowledgeable first point of contact for guests visiting our luxury lodge set within the Daintree Rainforest.
In this role, you will guide guests through every stage of their stay, from arrival to departure, ensuring a seamless and memorable experience in one of Australia's most extraordinary natural settings.
You will manage check-in and check-out, guest correspondence, reservations and concierge services, working closely with the Food and Beverage, Housekeeping and Spa teams to anticipate guest needs and resolve requests with genuine care and attention to detail.
Shared accommodation is available for this role, making it a outstanding option for those looking to relocate to the Daintree region.
Key responsibilities include:
Managing guest check-in and check-out with warmth and efficiency
Handling guest correspondence, reservations and special requests
Providing concierge services, including tours, transfers and dining recommendations
Liaising with Food and Beverage, Housekeeping and Spa teams to coordinate guest experiences
Resolving guest queries and concerns promptly and professionally
Maintaining accurate records in the property management system
Upholding the highest standards of presentation and service at the front desk
Supporting upselling of lodge experiences and packages where relevant
About You




You are a passionate and personable hospitality professional who takes pride in delivering exceptional guest experiences.
You will ideally have:
Experience in a luxury or 5-star accommodation environment
Strong communication and interpersonal skills
Experience with property management systems, such as RMS or Opera
The ability to multitask and remain calm under pressure
A genuine passion for guest service and attention to detail
Flexibility to work a rotating roster, including evenings and weekends
Current Australian working rights
About Us
Beckonsis built around journeys of discovery for curious travelers seeking deeper connection to place, culture, and the natural world.
Through a growing collection of lodges in some of the world's most rare and remarkable destinations, the brand is guided by a regenerative approach to luxury travel, one that goes beyond sustainability to create positive, lasting impact for landscapes, wildlife, and the communities who call these places home.
The Beckons collection includes five award-winning properties in Australia,Southern Ocean Lodgeon Kangaroo Island,Longitude 131°at Uluṟu-Kata Tjuṯa,Capella Lodgeon Lord Howe Island,Silky Oaks Lodgeat the Daintree Rainforest,The Louisein the Barossa Valley, while across the Tasman Sea in New Zealand lies the century-youngHuka Lodgein Taupō.
In the Americas:Clayoquot Wilderness Lodge,Tierra AtacamaandTierra Patagoniain Chile.

📌 Guest Services Agent - Daintree (Queensland)
🏢 Beckons
📍 Queensland