Retail Technology Service Delivery Advisor
Retail Technology Service Delivery Advisor
Crestmead, QLD (preferred) | Sydney, NSW considered
At Metcash, we're passionate about helping independent retailers succeed.
Our Retail Technology team works directly with retailers across Food & Grocery and Liquor, delivering innovative technology solutions that improve store performance, increase efficiency and support business growth.
This is a highly autonomous, field-based role that will see you spending much of your time on the road visiting retail sites, building relationships, delivering training and providing hands‐on technology support.
We're looking for apersonable, self-motivated professionalwho enjoys working directly with customers, managing multiple priorities and making a genuine impact in the field.
What you'll be doing
Building strong relationships with independent retailers, POS vendors and internal stakeholders
Providing on-site and remote support across a range of retail technology solutions including POS systems, loyalty platforms and eCommerce programs
Delivering engaging training and coaching to retailers and end users
Supporting the implementation and rollout of technology solutions across multiple sites
Managing multiple projects, priorities and retailer requests simultaneously
Troubleshooting and resolving technology issues to ensure a positive retailer experience
Supporting strategic technology initiatives and change management projects
Creating and maintaining technical documentation, reports and system records
Identifying opportunities to improve retailer performance through better utilisation of technology
Travelling regularly to retail sites to provide hands‐on support and guidance
You are likely a match if you are
A personable and customer-focused professional who enjoys building relationships




Strong communication skills with the ability to confidently train and support a diverse range of retailers
Experience supporting retail technology, Point of Sale (POS) systems or related technology solutions
Exceptional organisational skills with the ability to manage competing priorities and deadlines
A self‐starter who is comfortable working independently in a field‐based role
Strong problem‐solving capabilities and a proactive, solutions‐focused mindset
Excellent stakeholder management and relationship‐building skills
Strong attention to detail and confidence working with data and reporting
Industry knowledge within the grocery, liquor or broader retail sector will be highly regarded
A current driver's licence and willingness to travel regularly
We're proud to offer a workplace that supports your wellbeing, growth and success:
Extra Leave: Enjoy a 5th week of annual leave, 2 wellbeing days and 1 volunteer day annually
Growth opportunities: Access learning, development and career progression opportunities
Parental Leave: 12 weeks of gender-neutral paid parental leave for primary carers
Inclusive Culture: Proud Bronze Employer for LGBTQ Inclusion
Wellbeing: Gold accreditation by Mental Health Australia
Flexibility: FlexReady accredited workplace
Team Member Benefits: Exclusive discounts through the Our Local app
Metcash is Australia's leading wholesale distribution company, supporting thousands of independent retailers across Food, Liquor and Hardware.
We believe independent businesses are at the heart of local communities, and we're committed to helping them thrive through innovation, partnership and exceptional support.
If you're passionate about technology, enjoy working directly with customers and want a role that offers variety, autonomy and the opportunity to make a real impact, we'd love to hear from you.
Join us and become part of something bigger.
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📌 Retail Technology Service Delivery Advisor (Brisbane)
🏢 Metcash
📍 Brisbane