We're seeking a passionate and driven individual to become an ambassador for our brand and play a key role in delivering exceptional support at The Boat Works. In this agile position, you'll manage bookings, coordinate lift schedules, process accounts and providing exceptional customer service.
What you'll bring to the table:
Experience with bookings or scheduling
A mature, adaptable, and service-focused mindset
A passion for people, problem-solving, and the ability to multi-task
The ability to thrive in fast-paced, ever-changing environments
You'll handle daily customer interactions via phone, email and walk in's whilst ensuring smooth operations. You'll play a vital role in the success of the business by organising and scheduling bookings, maintaining accurate records, and supporting our team in ensuring everything runs seamlessly.
If you're ready to make an impact and be at the heart of a thriving business, we want to hear from you!
Duties and Responsibilities:
Management of client enquiries via face to face, email / phone
Ensure customer service remains a priority
Highly organised and able to manage time effectively, meeting deadlines for tasks
Track vessel movements and create/manage boat bookings
Process quotes, invoices,



and payments accurately (accounts knowledge)
Maintain customer records (using marine-specific software)
Support day-to-day administrative functions and assist with scheduling
Collaborate with team members and ensure smooth operations across the yard
Skills & Experience Required:
Minimum 5+ years of experience in customer service and administration
Strong interpersonal skills with a customer-first mentality
Exceptional communication skills (both written and verbal)
Reliable, punctual, and detail-oriented with excellent time management abilities
Experience with invoicing, receipting, and reconciliation of accounts
Proficient in Microsoft Office Suite (Word, Excel, Outlook) + database management
Ability to work autonomously and as part of a team
A "can-do" attitude with the flexibility to adapt to new challenges
Full driver's license
Desirable Qualifications:
Previous experience in the marine industry beneficial
Knowledge of accounting software and CRM management systems
Ability to handle multiple tasks simultaneously and efficiently
Strong team player
Highly motivated
High attention to detail and high level or accuracy
#J-*****-Ljbffr

📌 Customer Service Administration (Queensland)
🏢 The Boat Works
📍 Queensland