This position is responsible for delivering reliable, high-quality IT support services to the Affinity Education Group (AEG) Centre Support Office (CSO) and our network of Centres.
As the first point of contact for IT support, you will play a key role in ensuring our team members stay connected, productive, and supported—helping us deliver on our mission to inspire and nurture individuals to reach their full potential.
The role:
Provide Level 1 IT support via phone, email, ticketing system, and in person
Log, prioritise, and resolve incidents in line with SLAs
Troubleshoot hardware, software, and connectivity issues
Support Microsoft 365 (Outlook, Teams, SharePoint, OneDrive)
Manage devices and users via Intune and Azure AD / Entra ID
Set up and maintain devices, printers, and peripherals
Assist with onboarding/offboarding and asset management
Escalate complex issues and liaise with vendors as required
Contribute to knowledge articles and continuous improvement initiatives
About you:
2+ years' experience in an IT helpdesk/service desk role




Strong Microsoft 365 and Windows ***** support experience
Hands-on experience with Intune and user management
Excellent troubleshooting and problem-solving skills
Robust communication skills with a customer-first approach
Ability to explain technical concepts to non-technical users
Organised, reliable, and able to manage competing priorities
ITIL knowledge or certification
Experience in multi-site or education environments
Familiarity with ITSM tools (ServiceNow, Freshdesk, Jira, etc.)
Exposure to PowerShell
Why work for Affinity?
Join a values-driven organisation where you can grow, collaborate, and make a real difference. At Affinity, we inspire and nurture our people to reach their full potential.
Our Safety Commitment
We are committed to an inclusive, respectful workplace and prioritise the safety, rights, and wellbeing of children, our employees, and their families.
Permanent full-time | Monday to Friday | 38 hours per week
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📌 It Service Desk Analyst (Brisbane)
🏢 Affinity Education Group
📍 Brisbane