Own the account. Earn the trust. Grow the relationship.
About us
Virtuelle Group is an AI and cyber security-first managed IT provider. We're an AI Frontier firm transforming organisations globally, with deep Microsoft capability across cloud, cyber security, Copilot and managed services. We do not compete on ticket volume. We win because our clients trust us to deliver, and the person they trust most is their Technical Account Manager.
That is the role we are hiring.
The Opportunity
As our Technical Account Manager, you will own a portfolio of managed clients end to end, acting as their trusted adviser, their advocate inside Virtuelle, and the person who turns a service relationship into a long-term growth partnership.
What you'll be doing
Act as the primary technical and commercial adviser for your portfolio
Build face-to-face relationships with IT managers, CIOs and executive sponsors across your top accounts.
Lead monthly service reviews that deliver root cause analysis, trend commentary and clear recommendations, not raw data.
Identify technology risk and roadmap opportunities early, and qualify upsell and cross-sell services.
Own contract renewals well before expiry, protect ARR, and grow net revenue retention across your portfolio.
Maintain a disciplined operating rhythm, including weekly account reviews and a live personal action board.
What you'll bring
Proven previous experience as a Technical Account Manager within an MSP, MSSP or IT services environment.
Robust commercial acumen across renewals, contracts, ARR and margin, with a genuine growth mindset.
The confidence and credibility to discuss Microsoft cloud,



security and AI directly with IT managers, CIOs and executives.
Rigorous responsiveness and personal action tracking, so no client or internal commitment is dropped.
The ability to turn ticket, incident and service data into clear, insight-led reporting that clients act on.
This is a genuine account ownership role, not service coordination in disguise. You will have a real portfolio, real commercial upside on renewals and new revenue, and real influence over how we deliver. You will work alongside senior engineers, cyber specialists and AI consultants whose depth makes your advice stronger in front of clients. You will help shape an AI Frontier firm as it scales globally.
Why Virtuelle Group?
We are scaling globally, and we know our people are the reason clients stay. If you want a role where your work is visible, your ideas move fast and your growth is backed by real investment, you will feel at home here.
Real recognition.
Wins get called out, not buried in a monthly report.
AI-first, human-led.
You will work with the latest Microsoft AI and automation tooling, applied with judgement, not hype.
Up-to-date operating platform.
Clean reporting, sharp dashboards and tooling that lets you focus on clients instead of admin.
Flexibility that works.
Hybrid working from our office, structured around outcomes and client needs.
Career momentum.
Training and exposure to specialist areas and engineers who make you better.
If you want a role where your judgement is trusted, your relationships are respected and your results are rewarded, we would like to hear from you.
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📌 Technical Account Manager (New South Wales)
🏢 Virtuelle Group
📍 New South Wales