Job title
: Customer Service Representative
Location
: Currently Cleveland *****) (moving to Staplyton *****) from December ****)
Working model
: Permanent, full-time role, based 5-days at our site
What's in it for you?
Birthday leave – paid day off for your birthday!
Work in a business that encourages innovation and prioritises learning and development
Regular team events – including quarterly BBQs and end-of-year parties
Monthly peer-nominated staff recognition program
Employee Perks Store
The Role
Network Steel is currently seeking an experienced Customer Service Representative to join our team. As the Customer Service Representative, you are responsible for maintaining customer relationships for Network Steel in line with the direction of the business. Your core responsibilities are focused on customer driven tasks and support any inquiries in a prompt professional manner. As a part of Network Steel team, you are expected to role model the values and behaviours to ensure a high performing and engaged culture. This role will sit within the Sales & Marketing team and contribute to the business efficiency and continuity.
Key Responsibilities
As the Customer Service Representative, you will be responsible for:
Maintaining a positive, empathetic, and professional attitude toward customers at all times
Responding promptly to customer inquiries
Communicating with customers through various channels




Acknowledging and resolving customer complaints
Understanding of Network Steel products to support customer queries
Processing orders, forms, applications, and requests
Keeping records of customer interactions, transactions and complaints
Communicating and coordinating with colleagues as necessary
Providing feedback on the efficiency of the customer service process
Ensure customer satisfaction and provide qualified customer support
Key Skills
To be successful in this role you will possess the following:
Customer service experience with excellent communication and listening skills
Confident telephone manner
Helpful attitude
Reliable, with strong work ethic
Self-motivated and team player
Computer skills including Windows, Email, Word and Excel
About Network Steel
We are proudly renowned as Queensland's most recognisable supplier of Structural Steel products to the most prominent builders of residential detached housing and multi-density unit/townhouse developments. With daily freight deliveries throughout Brisbane, Ipswich, Gold Coast, Sunshine Coast & Northern Rivers, we have the whole Southeast Corner covered and work with all top 10 builders such as Metricon, Clarendon Homes and Plantation Homes, to name just a few.
If this sounds like you, please apply via SEEK or reach out to Adrianna – HR Admin on ****** if you have any questions.

📌 Customer Service Representative (Gold Coast)
🏢 Steel Builders
📍 Gold Coast