Job Description

About Mable

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Home Made, Mable, Leap In! And Mable Direct are part of the Attain Healthtech Group of companies. While our companies are diverse, three similarities bind us: we exist to create lasting, positive change across the entire care and support sector; we believe in technology as an enabler; and we're driven by helping customers attain better outcomes.

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Mable is one of Australia's leading and fastest‐growing health‐tech platforms. Thousands of people with disability and older Australians have connected with independent support workers of their choosing and on terms that suit them. With more than 25 million hours of support facilitated since 2014, it has been recognised on the AFR's Top 100 and Deloitte Tech Rapid 50, and has previously been awarded Australian Growth & Technology Growth Company of the Year.

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About The Role

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The Platform Fraud & Investigations Specialist is responsible for identifying, investigating and preventing fraud across Mable's digital platform to protect the organisation, our customers, independent support workers and partner organisations.

This role sits within the Customer Safeguarding team and leads complex fraud investigations, identifies emerging fraud risks and develops recommendations that strengthen platform controls, operational processes and fraud prevention capability.

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Responsibilities

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- Proactively monitor the platform to identify suspicious activity, emerging fraud trends and potential fraud risks.

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- Conduct end‐to‐end investigations into fraud incidents, gathering evidence, determining root causes and assessing customer and business impact.

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- Investigate identity fraud, account compromise, payment fraud, scams, platform misuse and other emerging fraud typologies.

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- Analyse customer behaviour, platform activity and available data to identify fraud patterns, trends and vulnerabilities.

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- Recommend appropriate actions to minimise customer harm, reduce organisational risk and strengthen fraud‐prevention outcomes.

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- Identify opportunities to improve platform safeguards,



operational processes and fraud‐prevention controls based on investigation findings and trend analysis.

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- Develop recommendations to strengthen fraud‐prevention capabilities and reduce opportunities for fraud across the platform.

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- Collaborate with Product, Engineering, Data and other business stakeholders by providing fraud expertise and recommendations to support platform and process improvements.

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- Assess the fraud implications of new platform features, operational changes and business initiatives, and provide recommendations to minimise risk.

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- Monitor and report on fraud trends, investigation outcomes, emerging risks and key fraud metrics.

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- Contribute to the development and maintenance of fraud‐related policies, procedures, investigation standards and operational playbooks.

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- Provide guidance and education to Customer Operations teams to improve the identification, escalation and management of fraud risks.

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- Stay informed of emerging fraud techniques, industry trends and best practices to continuously improve Mable's fraud prevention capability.

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- Build strong working relationships across Customer Safeguarding and key stakeholder groups to support effective fraud prevention and investigation outcomes.

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- Contribute to maintaining a safe, trusted and secure digital platform for customers, independent support workers, partner organisations and Mable.

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Essential Requirements

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- Demonstrated experience investigating fraud within a digital platform, trust and safety, financial crime, fraud operations, risk or a similar environment.

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- Strong investigative and analytical skills, with the ability to identify patterns, assess risk and make evidence‐based decisions.

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- Experience in identifying emerging fraud trends and developing practical recommendations to strengthen fraud prevention.

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- Strong written and verbal communication skills, including the ability to prepare clear investigation reports and recommendations.

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- Ability to influence stakeholders and build effective working relationships across operational and technical teams.

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- Knowledge of fraud typologies, including identity fraud, account compromise, payment fraud, scams, social engineering and misuse of digital platforms.

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- Sound judgement with the ability to balance fraud prevention, customer experience and safeguarding outcomes.

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Desirable Requirements

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- Experience working within an online platform, customer operations, trust and safety, healthcare, disability, aged care, financial services or another regulated industry.

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- Experience using fraud monitoring tools, case management systems or data analytics to support investigations.

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- Knowledge of Australian privacy legislation, fraud risk management principles and relevant regulatory obligations.

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- Experience developing fraud procedures, operational playbooks or investigation frameworks.

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Benefits

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- Learn from industry experts, experienced leaders and on‐the‐job opportunities.

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- Access to 14 weeks of paid parental leave for primary carers and 6 weeks for secondary carers, plus superannuation.

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- Hybrid workplace, balancing time in the office with remote work.

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- One extra paid leave day per quarter for personal well‐being.

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- An accessible reward and recognition program.

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We are an organisation that celebrates diversity and welcomes all people, regardless of family responsibilities, ethnicity, faith, sexual orientation or gender identity. Aboriginal and Torres Strait Islander people are encouraged to apply. If this role has stood out to you but you don't feel like you tick all the boxes, we strongly encourage you to apply nonetheless.

We value diversity in experience and you might just bring something we are looking for to our organisation.

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📌 Platform Fraud & Investigations Specialist (Sydney)
🏢 HomeMade
📍 Sydney