Position: Quality and Compliance Officer

Location: Townsville, Australia

Job Id: 1231

# of Openings: 1

POSITION DESCRIPTION

POSITION TITLE: Quality and Compliance Officer
LEAD: Quality and ISO 9001 CSA Certification Support
DEPARTMENT: ?
REPORTS TO: Adam Parsons

DATE ORIGINATED: July 2026

POSITION OBJECTIVES

This role is responsible for ensuring that the operational systems and processes supporting CSA effectively enable the achievement of its revenue and strategic objectives. This includes collaborating with all departments to review and recommend improvements to systems and processes, and planning and coordinating changes in line with CSA's commitment to operational excellence.

This will involve working across teams as well as liaising with Campbell Scientific globally.

OUR MISSION (Why we're in business)

We believe in the power of environmental insights to drive decisions for a better world. What sets us apart is we strive to deliver on this every day, we act with integrity and take pride in our expertise to deliver quality and reliable environmental data acquisition solutions for our customers.

OUR VALUES AND BEHAVIOURS (How we do business)

The most important responsibility you have in your role is how you treat your fellow staff and our clients. CSA's values are a critical guide to what is expected of you. How you align to these values throughout each year will be a key measure of your success within our team.

The CS ARCTIC values outlined below are considered a minimum standard on how you are expected to interact with other CSA staff, with clients, prospective clients, growth advisors, sponsors, vendors, suppliers and others with whom we do business.

Accountable

Personal responsibility to honor commitments with integrity and transparency

Respectful

Treat clients and fellow employees with trust, humility, and respect, and expect the same in return

Client-Centric

Individual dedication to know our clients and serve our clients

Team-Oriented

Work collaboratively with others to achieve our goals

Radically improve the client experience by applying appropriate technologies and processes

Continually Improving

Embrace change and evolve quickly to improve what we do and how we do it

- Participate in development and continual improvement of operational process maps ensuring clear division of duties between departments.
- Communicate / follow-up quality issues with CSI and other vendors.
- Review the CSI release document for products in decline (retiring products) and products to be released.
- Coordinate plan for obsolescence and the prioritisation of new releases.
- Product catalogue / website to reflect changes.

Chair Quality Meeting

- Co-ordinate the reporting of issues where the customer has been impacted or where processes have not been followed.
- Prepare and monitor Action Plan for others to follow.
- Monitor and report on the current status and any issues arising in relation to new products.
- Coordinate the review of products for repair and determine to troubleshoot or send back to CSI with a communication plan created for the customer.
- Collate and review repair items and update status, repair timeframe and tracking timeframes.
- Coordinate and document the process review as to how CSA can implement new and more efficient ways to do things.
- Meet with Department Managers where necessary to review their SOP's, formats and revisions.





All Meetings

- Meeting minutes for all meetings are taken and made available
- Review completed actions as per review agreed timeframes
- A report on statistics for the number of quality issues open and closed weekly is generated and made available

Service & Repairs Metric Meeting

- Ensure minimal repair turnaround time
- Report and record repair metrics throughout the year

SOP Monthly Meeting

- Document revision plan timeframes achieved

Product Compliance

- Collect and/or source product compliance documentation.
- Liaise with CS corporate – regularly for updates / information on compliance related issues.
- Receive launch date and plan the implementation of priority issues and risks, ideally six months in advance of product launch.
- Ensure that all new products released in Australia and imported products have complete compliance documentation.
- Systematically work through CSA products and ensure that all of these have full sets of compliance documentation.
- Ensure compliance related matters are escalated as necessary for resolution.
- Support the sales and support team to navigate compliance related issues as necessary.
- New product compliance Technical Construction Files and Declarations of Conformity are available before product launch
- Compliance spreadsheet is updated regularly to reflect the state of current products

ISO 9001 CSA Certification Lead

ISO 9001 Certification role involves:

- Understanding the standards and liaising with the consultant around design elements
- Shared leadership accountability for the achievement of ISO 9001 certification
- Responsibility for ensuring that CSA products and systems meet the ISO 9001 scope
- Lead ISO 9001 in maintaining, defining and documenting the processes across the business
- Ensure all systems are in line with ISO 9001 Scope
- Co-ordinate internal audits with external consultant or otherwise.
- Co-ordinate with different teams to ensure processes and documentation is being maintained in line with ISO 9001
- Review and help improve internal processes to efficiently satisfy requirements
- Assist third party auditors with information and access to team members and documentation as required during an audit
- Work with the team to ensure documents managed on the Document Management System are reviewed and maintained as required
- Report ISO outcomes to ISO meetings.
- ISO 9001 certification is maintained
- Internal processes comply with ISO 9001 where required
- Business critical documents are reviewed and updated as required.

Other

- As and when directed likely to be other related works to assist our people and our customers
- Will be explained at time of work

OPERATIONAL EXCELLENCE

Operational Excellence is a key responsibility for everyone at CSA. In respect of operational excellence, your performance will be evaluated on the following:

- Following of established processes, procedures and policies at CSA.




- Your input and motivation to improve CSA's current processes/procedures – be able to demonstrate where you have tried throughout the year to put forward and improve the way we do business by either updating existing processes/procedures or being involved in developing new processes/procedures.
- You are playing a positive role with the rest of the CSA team to obtain and then maintain ISO9001 certification. It is expected in your role that you will play a positive role in accepting and consistently implementing the principles of ISO9001. This will include participation and attendance at CSA quarterly ISO9001 review meetings and addressing quality and risk assessment as part of regular team meetings

WORKPLACE HEALTH AND SAFETY

All workers have a duty to familiarise themselves with and comply with statutory and the Companies Work Health and Safety requirements, including the WH&S; Management System, and WH&S; Policies, Procedures and work instructions. In fulfilling this duty, workers are to:

- Take reasonable care for your own health and safety and that your acts or omissions do not adversely affect the health and safety of yourself or other persons.
- Comply, so far as you are reasonably able, with any reasonable instruction that is given by the person in control of the business or undertaking (PCBU) to allow you to comply with the Work Health and Safety Act 2011 (e.g. wearing of Personal Protective Equipment as instructed).
- Cooperate with any reasonable Policy or Procedure of the PCBU relating to health or safety at the workplace that has been notified to workers (e.g. reporting of incidents).
- Participate in the consultation and communication processes as prescribed in the Consultation, Cooperation and Coordination Code of Practice 2011.

PERSON SPECIFICATION

To be successful, you will have a naturally outgoing personality, an interest in and understanding of the environmental challenges throughout SE Asia, have a customer focused can-do attitude and most importantly align with our key values and behaviours.

You will be someone who can collaborate with our team and who is motivated to achieve KPIs and work within agreed time frames.

Skills & Abilities:

- Solid business acumen with a strategic mindset
- Demonstrates sound leadership and organisational skills
- Well presented, with excellent oral and written communication
- An ability to quickly absorb and understand complex information
- Able to plan and prioritise workload and manage multiple tasks
- A commitment to working within timeframes to reach a target or objective
- Able to contribute and participate in a technical team environment
- Understanding of marketing strategies and market data
- Reliable work ethic and a detail focus
- Ability to collaborate with different cultures and ethnicities

Knowledge:

- Knowledge of and strong interest in the environment and challenges facing Australian and Oceania markets
- An understanding of quality and continuous improvement frameworks
- Strategic decision processes and implementation of these
- An appreciation and understanding of safety in the workplace
- An appreciation and understanding of best practice human resources principles
- Understanding and appreciation of technical related matters

Education & Qualifications:

- Sound knowledge of ISO9001 and related quality systems
- Qualifications related to ISO9001, compliance or quality systems are well regarded.

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📌 Quality and Compliance Officer (Brisbane)
🏢 Campbell Scientific
📍 Brisbane