At ALS, we encourage you to dream big. When you join us, you'll be part of a global team harnessing the power of scientific testing and data-driven insights to build a healthier future.
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The Role
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This is a hands-on leadership role at the heart of our laboratory operations. As Sample Receipt Co-Ordinator, you'll be the critical link between our clients and the laboratory - ensuring samples move through the lab efficiently, accurately and on time.
You'll lead a team of staff, overseeing everything from sample intake and work order prioritisation to client communication and quality compliance. If you thrive in a fast-paced, detail-driven environment and enjoy leading a team that takes real pride in their work, this role is for you.
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The Day to Day
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- Supervise and support Sample Receipt staff in their daily duties to exceed in departmental KPIs
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- Manage staff scheduling, shift planning and annual leave to maintain consistent workflow
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- Perform regular 1:1s, uphold performance standards and recruit recent staff as required
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- Oversee the accurate and timely creation and prioritisation of work orders
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- Serve as the primary contact for client and inter-laboratory sample receipt communications
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- Coordinate inbound interstate and international freight
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- Oversee sample storage, disposal, subcontracting and client returns
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- Facilitate training and development of new and developing team members