SMAART is excited to be partnering with an Australian home care provider that focuses on supporting older Australians to live independently at home. We are currently seeking empathetic, curious, and solutions-focused Customer Success Specialists to join their growing sales team.

As a Customer Success Specialist, you will play a pivotal role in onboarding new customers and maximising revenue for the business through in-depth, consultative conversations with warm inbound leads.

What’s in it for you?

- Full time, permanent position
- Competitive salary of $72,500 + super + commission ($6,000–$10,000 per quarter)
- Sydney CBD location (Tuesday/Wednesday in office)
- Hybrid working model – work from home up to 3 days per week
- Monday to Friday role, operating between 8:30am–5:00pm
- Be part of a collaborative and supportive team with ongoing career development
- Access to an EAP, plus an additional 4 days of flexi-leave, corporate discounts, and a reward and recognition program

About the Role
In this role, you will support customers enquiring about products and services through a combination of warm inbound and outbound calls. You will build and manage a busy pipeline, guiding new customers through the service, scheduling follow-up calls, and arranging onboarding consultations for eligible customers.

As the first point of contact for new customers, you will represent the face of the business and ensure a smooth onboarding experience. You will work towards achievable targets,



demonstrating a strong drive to succeed while always keeping the customer’s best interests at the forefront.

Key Responsibilities:

- Handle inbound and outbound calls from new customers and their representatives, qualifying their eligibility for the service
- Actively follow up with new and existing leads with the aim of converting suitable customers
- Complete detailed call notes and collect customer documentation
- Educate customers on products and onboarding processes, and provide basic technical support
- Liaise with internal and external stakeholders
- Work towards achievable individual and team KPIs
- Assist with additional administrative duties on an ad hoc basis

About You:

- Experience in travel, retail, sales, onboarding or customer service/retention
- Demonstrates patience and empathy, with a genuine desire to support customers
- Driven to succeed individually while working collaboratively within a team, always keeping customers at the forefront
- Tech-savvy, with the ability to learn new systems quickly and support less tech-confident customers
- Strong interpersonal and communication skills, with the ability to engage a diverse range of customers
- Proven ability to build rapport and establish trust from the outset
- Full Australian working rights (student visas and working holiday visas will not be considered)

If you’re ready for a fresh challenge and have a strong drive to succeed, along with a passion for customer service, then APPLY NOW!

For further information, please contact Georgina at SMAART Recruitment via email at [email protected] or on 0431 293 145.

📌 Customer Success Specialist (Sydney)
🏢 Smaart Recruitment
📍 Sydney