Service Manager | Operations, Leadership & Technical Strategy

About the Opportunity

An exceptional opportunity has arisen for a proven, forward-thinking Service Supervisor to take operational ownership of a high-performing Service Department.
If you thrive on leading teams, driving operational efficiency, and delivering high-level client outcomes across reactive, preventative, and minor project works, this is the strategic yet hands-on leadership role you've been looking for.
Written from an agency perspective, we are searching for a true operational leader—someone who balances people management, service delivery, and financial performance with ease.

Key Responsibilities

- Departmental Leadership: Lead, mentor, and foster a safety-first, high-performance culture across field technicians, coordinators, subcontractors, and admin teams.
- Service Delivery & Operations: Oversee day-to-day operations across reactive service, preventative maintenance, warranty repairs, and system upgrades to meet SLAs and KPIs.
- Scheduling & Resource Planning: Drive technician utilization, optimize workload balance, and manage after-hours coverage and site allocations.
- Quotations & Estimating: Scope works, prepare competitive quotations, conduct site assessments, and support key tender submissions.
- Client & Stakeholder Engagement: Act as the key escalation point, build strong client relationships, and identify lifecycle upgrade opportunities.
- P&L; & Administration: Ensure swift, accurate job invoicing,



oversee stock/asset management, and drive cost-effective, profitable service outcomes.
- Safety & Compliance: Enforce strict adherence to Australian Standards, WHS compliance, SWMS documentation, and trade licensing.

What We Are Looking For
- Proven experience as a Service supervisor, Operations Manager, or Senior Service Coordinator within technical, mechanical, or industrial service sectors.
- Strong leadership capability with a background in managing field-based technicians and office personnel.
- Solid commercial acumen with experience in job costing, estimating, scope preparation, and operational scheduling systems (CRM/ERP).
- Exceptional communication skills with a track record of building trusted relationships with corporate clients, contractors, and internal teams.
- A deep commitment to Workplace Health & Safety (WHS) and high-quality compliance standards.

What’s on Offer
- Competitive Package: salary + superannuation + company perks.
- Autonomy & Impact: Take ownership of a key business unit and drive meaningful operational improvements.
- Career Growth: Join a stable, growing business that invests in its leadership team and long-term development.

How to Apply

If you are a motivated leader looking to step into a rewarding role, we want to hear from you!

Click APPLY NOW with your updated CV, or contact us directly on (phone hidden) (Ashley Simkins) for a confidential discussion regarding the role.

#SCR-ashley-simkins

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