Job Category: Servicing & Fulfilment

Job Description:

- Permanent opportunity
- Lockleys, Adelaide - Hybrid working
- Incredible opportunity to join the Mortgage Operations Servicing team

What's the role?

As a Senior Operations Manager in Mortgage Operations Servicing, you will be working within the Mortgage Operations Servicing leadership team. You will also be responsible for leading and delivering improvements to the customer lifecycle and processes that impact the customer within Servicing. Following a Customer Centric Design model, you will support the effective delivery of the Mortgage Operations Servicing strategy, operational automation, reporting, and digitisation requests, as well as other non-automated process improvements within Mortgage Servicing.

What do I need?

To be successful in this role you must be experienced in mentoring teams, with strong project delivery experience with a mortgage operations background. You must also have demonstrable experience with data extraction and analysis using Excel and PowerBi.

Further key qualities to this role include:

- Excellent risk in change management skills
- Industry knowledge and robust commercial acumen
- Innovation and creative thinking
- Strong strategic thinking, relationship building and influencing skills
- Stakeholder management
- Analytical thinking and problem solving
- Experience working across multiple stakeholder groups to deliver outcomes

Why join us?

We're obsessed with becoming our customers #1 banking partner for life and we're looking for people who are passionate about helping us achieve that goal.



In return we're committed to making Westpac the best place to work in the country. Here are just a few of the ways we're already doing that:

- Special offers on banking products and discounts from top brands, including generous employee-only mortgage rates!
- Flexible work arrangements to help you achieve a greater work/life balance, and a variety of leave options including Culture, Lifestyle and Wellbeing leave.
- Tailored learning and development opportunities to help your grow your career within the bank.
- Lots of opportunities to 'give back' to the Community by getting involved in our many volunteering initiatives

No banking experience? No problem. At Westpac, we're committed to your success from day one. You will receive comprehensive training on our banking products and services and our supportive team will provide hands-on guidance and resources to help you master everything you need to flourish in your new role. We're here to empower you with the knowledge and skills to thrive and advance your career with us!

Create your future today

To get started, simply click on the APPLY or APPLY NOW button

We're all about creating a supportive and inclusive community. We welcome everyone - no matter your age, gender, background, or abilities. We also provide additional support to welcome our veterans, Indigenous Australians and neurodiverse community.

If you need any adjustments during the recruitment process, you can find out more information and additional contact details by visiting the "People with Disability and/or needing Accessibility Requirements" page on our .

📌 Senior Operations Manager (Lockleys)
🏢 Westpac
📍 Lockleys