Rochester and Elmore District Health Service

‘To be a trusted leader in our local rural health care'

Consumer Experience & Quality Officer
Part-Time or Casual | 0.6 FTE (48 Hours per Fortnight)

Be the voice of consumers. Drive quality improvement. Make a real difference.

Rochester and Elmore District Health Service (REDHS) is seeking a passionate and motivated Consumer Experience & Quality Officer to join our dynamic Quality and Innovation Team.

This is an exciting chance for someone who is committed to improving healthcare experiences and outcomes for consumers, residents, clients, and the wider community. In this role, you will help ensure consumer feedback and engagement are at the heart of everything we do, supporting quality improvement initiatives, compliance activities, and organisational excellence across REDHS.

If you enjoy collaborating with people, analysing data, coordinating projects, and making meaningful improvements that positively impact the lives of others, we'd love to hear from you.

About the Role

As our Consumer Experience & Quality Officer, you will:

- Champion consumer participation and engagement across the organisation

- Support the collection, analysis, and reporting of consumer feedback and experience data

- Assist with quality improvement projects and organisational accreditation activities

- Contribute to the development and monitoring of quality, safety, and compliance systems

- Work collaboratively with staff, consumers, and stakeholders to drive continuous improvement

- Help ensure REDHS continues to deliver safe, high-quality, person-centred care

About You

You are a proactive and organised professional who is passionate about quality healthcare and consumer-centred service delivery.

Essential

- Relevant qualifications and/or equivalent experience in healthcare, quality improvement, consumer engagement, community services, administration, or a related field





- Experience supporting quality or performance improvement initiatives, preferably within healthcare

- Strong analytical skills with experience interpreting and presenting data

- Proficiency in Microsoft Office and relevant communication and reporting tools

- Excellent project coordination and organisational skills, with exceptional attention to detail

- Outstanding written and verbal communication skills

- Commitment to maintaining privacy, confidentiality, and professional integrity

- Understanding of quality, risk, safety, and compliance frameworks and associated legislation

Desirable

- Qualified Certificate in Customer Experience or a willingness to undertake further study in this area

- Experience in consumer engagement, patient experience, or healthcare accreditation processes

Further information can be obtained by contacting Jonah Gruner, Assistant Director Quality and Innovation on 03 5484 4*** or by emailing *******@redhs.com.au

How to Apply:

- Go to https://www.redhs.com.au/working-with-redhs/current-vacancies/ or Email ***********@redhs.com.au for more information

- View a copy of the Position Description

- Complete the Employment Application form

- Complete your application on Seek including uploading resume and cover letter including selection criteria if applicable

APPLY NOW: Applications will be assessed upon receipt and if a suitable applicant is found, the position will close prior to the advertised closing date.

About REDHS

Rochester and Elmore District Health Service (REDHS)



is situated in Rochester which is the gateway to the mighty Murray River region and close to the regional centres of Echuca, Bendigo and Shepparton.

We are a publicly funded Small Rural Health Service, providing a broad range of acute, residential aged care, preventative and primary health programs to a population of approximately 8,600 people from Rochester and surrounds.

We enjoy a strong relationship with our community and are focused on delivering services that meet their needs.

Why do our staff like working for us?

✔ When you join REDHS you are more than just a number, you are valued at REDHS and are part of our caring journey for our community.

✔ At REDHS we provide a safe well-resourced environment that enables our staff to focus on providing great care

✔ Our workplace culture is inclusive and diverse and is centred around team connectedness, the provision of secure-quality care, developing our workforce and supporting their well-being

✔ We have an onsite café that serves great coffee!

What are the benefits for you?

✔ We offer competitive rates of pay

✔ You will have access to generous salary packaging options which means you pay less tax and keep more of your pay

✔ There are many learning and development opportunities on offer including an onsite educator and access to study leave

✔ You will achieve a better work/life balance through flexible work practices including the option to purchase additional annual leave

✔ We have a comprehensive Employee Assistance Program that extends to your immediate family

✔ You will have free use of our onsite gymnasium

REDHS is committed to creating a diverse environment and is proud to be an equal opportunity employer. We recognise the value of the diversity and strength of Aboriginal and Torres Strait Islander cultures to the heritage of all Australians and encourages Aboriginal and Torres Strait Islander people to apply.

📌 Consumer Experience & Quality Officer (Bendigo)
🏢 Rochester and Elmore District Health Service
📍 Bendigo