About TalentMed

TalentMed is a Registered Training Organisation (RTO) providing a small number of specialised accredited healthcare courses. We are dedicated to career-focused, quality healthcare education, giving people the opportunity to gain the skills they need to achieve their professional goals.

About the Role

TalentMed is seeking a proactive and personable Student Experience Officer to support students throughout their course and help maintain a high standard of service across enrolment, administration and day-to-day communication.

This role is a key point of contact for students, providing timely and professional support across various online communication channels while keeping records accurate and helping students stay on track from enrolment through to completion.

This is a outstanding opportunity for an organised, approachable professional who takes genuine care in supporting people, manages competing priorities well, and wants to build a career within a small, values-led team.

Applications are equally welcome from candidates with prior administration or customer service experience and recent graduates looking for their first step into the sector.

Available as full-time, part-time or casual, with flexibility to suit the right candidate.

Key Responsibilities

- Provide timely and skilled support to students across various online communication channels.

- Assist students with administrative queries and course logistics from enrolment through to completion.

- Maintain accurate, complete and up to date student records in line with organisational requirements.

- Monitor student progress and follow up proactively where a student has disengaged or fallen behind.

- Escalate concerns and complex enquiries to the appropriate team member.

- Contribute to a welcoming, well organised and consistent student experience across all touchpoints.





- Identify opportunities to improve processes and share feedback with the wider team.

- Work collaboratively with the wider team to support day-to-day operations.

About You

- Strong written and verbal communication skills.

- Excellent organisational skills and close attention to detail.

- A professional, friendly and patient approach to customer service.

- Comfortable working across email, phone systems and online platforms, with full training provided.

- A proactive attitude and a willingness to learn.

- No prior experience is required. Applications are welcome from recent graduates and candidates ready to start a career in student support or administration.

Working From Home

This is a 100% remote position, and the following points are worth considering before applying:

- A quiet, dedicated workspace with a reliable internet connection.

- The role involves working independently day to day, with team communication conducted via chat and phone rather than in person.

- In return, this role offers a flexible, commute-free working arrangement within a team that trusts staff to manage their own environment.

Why Join TalentMed

- 100% work from home, available Australia-wide.

- Full-time, part-time and casual arrangements available.

- Standard business hours are 9am to 5pm, Monday to Friday, AEST/AEDT, with some flexibility around start and finish times.

- Competitive salary package.

- A supportive, values-led team culture that welcomes feedback and new ideas.

- A real opportunity to build a career within a growing healthcare education provider.

What to Do Next

Are you ready to help shape a great experience for our students? Apply now with your resume and a short cover letter outlining your interest in the role. Applications are welcome from candidates at all experience levels, including those just starting out.

📌 Student Experience Officer (Work From Home) (Brisbane)
🏢 TalentMed
📍 Brisbane