Licensing & Entitlements Officer

Salary: Band 2 commencing from $72,270 per year (+ superannuation)

Employment type: Full Time

Location: Mildura

Applications close: Sunday 23 August 2026

Mandatory/key requirements: Driver’s license, Relevant Qualifications/License/Certificate

About the Role

As our Licensing & Entitlements Officer, you will play an important role in supporting rural customers by delivering accurate, timely and professional service in relation to water licensing and entitlement transactions.

Working as part of the Rural Services team, you will process complex transactions within the Victorian Water Register and internal business systems while maintaining strong customer and stakeholder relationships. You will contribute to service excellence, regulatory compliance and continuous improvement initiatives that support organisational objectives.

This role offers variety, responsibility and the opportunity to make a meaningful contribution within a supportive and inclusive workplace.

What You Will Be Doing

- Deliver high-quality customer service via phone, email and face-to-face interactions.

- Process licensing and entitlement transactions using the Victorian Water Register and internal business systems.

- Maintain accurate customer records, reports and documentation to support compliance and audit requirements.

- Assist with reviewing and improving processes, systems and documentation to enhance customer experience and operational efficiency.

- Collaborate with internal teams to resolve enquiries, complaints and service requests.

- Prepare reports and information in line with legislative, statutory and organisational requirements.

- Build positive working relationships with internal and external stakeholders.

- Comply with safety, environmental and organisational policies and procedures.

About You





We are looking for someone who brings a combination of skills, experience and a willingness to learn.

You may have:

- Certificate III in Business Administration, Finance or a related discipline, or significant customer service experience in a medium-to-large organisation.

- Experience analysing, reviewing and interpreting data in a complex environment.

- Knowledge of the rural water industry and Victorian Water Entitlement Framework (desirable).

- Experience using GIS and property-based information systems.

- Strong communication, stakeholder engagement and relationship-building skills.

- Well-developed analytical, reporting and problem-solving capabilities.

You'll also demonstrate:

- A cooperative and team-focused approach.

- Strong communication and interpersonal skills.

- Sound judgement and problem-solving capability.

- A commitment to customer service excellence.

- The ability to embrace change and continuous improvement.

- A genuine commitment to safety, inclusion and respect.

- Excellent attention to detail and effective time-management skills.

Why Work With Us?

At Lower Murray Water, we believe our people are our greatest asset. We foster a culture where everyone feels valued, respected and empowered to contribute their unique perspectives and experiences.

We support our people through:

- Flexible working arrangements where operationally appropriate.

- Professional development and learning opportunities.

- Career progression pathways.

- Health and wellbeing initiatives.





- Employee Assistance Program (EAP).

- Leadership development opportunities.

- A collaborative and supportive team environment.

- Competitive salary and benefits under our Enterprise Agreement.

Diversity, Equity and Inclusion

We encourage applications from:

- First Nations Peoples.

- People with disability.

- People from culturally and linguistically diverse backgrounds.

- Members of the LGBTQIA+ community.

- People of all ages and life experiences.

If you require accessibility support or reasonable adjustments during the recruitment process, we are committed to working with you to ensure an equitable experience.

About Lower Murray Water

Lower Murray Water provides essential urban and rural water services to approximately 80,000 customers across north-west Victoria.

Our service region spans the traditional lands of First Nations Peoples from Barapa Barapa Country at Koondrook through Latji Latji Country in Mildura to Ngintait Country near the South Australian border.

We are proud to contribute to the social, environmental and economic wellbeing of our communities through the delivery of protected, reliable and sustainable water services.

How to Apply

To apply, please submit:

- A current resume; and

- A cover letter outlining how your skills, experience and capabilities align with the requirements of the Licensing & Entitlements Officer role.

Applications should be emailed to [email protected] by 23 August 2026.

For a confidential discussion, please contact Vural Karakurt, Manager Rural Services on 04•• ••• 362.

Applicants must have the right to work in Australia.

Appointment is subject to a national criminal history check and fit-for-work evaluation. A criminal record does not automatically disqualify an applicant; each case is assessed on its merits.

📌 Licensing & Entitlements Officer (Mildura)
🏢 Lower Murray Water
📍 Mildura