About the role

We are seeking a friendly, organised and proactive Receptionist / Administrative Assistant to become the welcoming face of our disability support organisation. This is an exciting prospect for someone who enjoys helping others, thrives in a busy office environment, and takes pride in providing exceptional customer service. You will be the first point of contact for clients, visitors, and stakeholders, whilst also providing essential administrative support across various departments. This position plays a crucial role in maintaining our professional image and ensuring that all incoming enquiries and administrative tasks are handled with efficiency, warmth, and professionalism.

Key responsibilities

- Greeting and welcoming visitors, clients, and stakeholders with a professional and friendly demeanor

- Managing incoming telephone calls and directing them appropriately whilst taking accurate messages

- Maintaining the reception area to ensure it is clean, organised and presentable at all times

- Processing and filing administrative documentation accurately and in a timely manner

- Scheduling appointments and managing calendar systems for staff members

- Handling correspondence, including emails and postal mail, and distributing to relevant personnel

- Managing office supplies and equipment, raising orders when stock levels are low

- Processing invoices, claims, and basic financial documentation as required

- Providing administrative support to various departments within the organisation

- Maintaining confidentiality and adhering to data protection protocols





- Performing general office duties and assisting with special projects as needed

What we're looking for

- Proven experience working as a receptionist or in an administrative support role

- Excellent customer service skills with the ability to communicate professionally with a diverse range of people

- Strong organisational and time management abilities

- Proficiency in using Microsoft Office applications and experience with reception management software or similar systems

- Excellent written and verbal communication skills

- Attention to detail and accuracy in record-keeping and data entry

- Ability to multitask and prioritise effectively in a busy environment

- Skilled telephone manner and ability to handle enquiries courteously

- Discretion and the ability to maintain confidentiality

- Reliability and punctuality

- A positive, flexible attitude and willingness to support team members

- Desirable: experience working within community services, disability support, or similar not-for-profit environments

- Desirable: knowledge of NDIS processes and terminology would be advantageous

About us

Avenues Lifestyle Support Association Inc.



is a disability organisation dedicated to providing support and services that enhance the quality of life for the people we serve. We are committed to fostering an inclusive, supportive workplace where every team member is valued and supported. Our mission is to make a positive impact in our community, and we believe that exceptional customer service and administrative excellence are key to achieving this. We pride ourselves on creating a collaborative environment where staff are encouraged to develop their skills and contribute meaningfully to our organisation's success.

What we offer

We offer a supportive and inclusive work environment where your contribution is truly valued. As part of our team, you will benefit from working with a dedicated group of professionals who are passionate about making a difference in our community. We provide opportunities for professional development and training to help you advance your career. We are committed to supporting the health and wellbeing of all our employees and offer flexibility where possible to accommodate work-life balance. We encourage applications from people of all backgrounds and welcome any requests for reasonable adjustments or alternative formats of information during the recruitment process.

Apply now

If you are an enthusiastic, organised professional with excellent customer service skills and a commitment to supporting others, we would like to hear from you. Please submit your resume and a brief cover letter outlining your relevant experience and why you would be an excellent fit for this role. Join us in making a meaningful difference in our community.

📌 Receptionist-Administrative Assistant (Gympie)
🏢 Avenues Lifestyle Support Association
📍 Gympie