At SchoolsOUT, we are passionate about delivering exceptional quality care for children and providing strong operational support to our services and families. We are a rapidly growing organisation operating across multiple locations including the Macedon Ranges, Mitchell Shire and the Echuca/Riverina region and we are building a team that matches our ambition.

We do not just want someone to fill a seat. We want someone who takes genuine pride in their work , holds themselves to a high standard, and thrives when they are trusted with real responsibility.

If that sounds like you — keep reading.

About the Role

Position: Service Support Administrator

Hours: Monday–Friday | 9:00am–5:00pm

(Some flexibility required during school holiday periods — e.g. 8:00am–5:00pm)

Pay Rate: $38 per hour

This is not a role for someone looking for a quiet, predictable nine-to-five. This is a pivotal, high-responsibility position at the heart of our operations and the right person will love it for exactly that reason.

As our Support Service Administrator, you will work closely alongside the Operations Manager as a trusted right-hand, ensuring the smooth and productive running of our services across all locations. You will be the person who keeps things moving, catches what others miss, and brings calm, capable energy to a fast-paced environment.

Future Flexibility: We believe in rewarding commitment and performance. Once you are established in the role and systems are embedded, we are open to exploring work from home arrangements for the right candidate. We want our team to thrive and we know that flexibility plays a big part in that.

What You Will Be Doing

- Acting as the primary administrative support to the Operations Manager and leadership team
- Supporting Area Managers and Coordinators with enrolments, bookings, rostering, timesheets, debt reporting, CCS and family communications




- Serving as the first point of contact for emails, phone calls, OWNA notifications and general enquiries managing these efficiently and professionally
- Maintaining and managing compliance documentation , staff records and medical documents to ensure everything is accurate, current and audit-ready at all times
- Running and preparing operational, compliance and administrative reports as requested
- Supporting marketing and communications including newsletters, flyers, family updates and website content
- Assisting with recruitment, onboarding and induction documentation
- Monitoring and maintaining service compliance systems in line with the National Quality Framework and Family Assistance Law
- Supporting continuous improvement initiatives including family surveys and process improvements
- Assisting with administrative and operational projects as delegated by the management team

Who We Are Looking For

We will be straightforward this role requires someone who is self-motivated, detail-driven and genuinely committed to doing excellent work. We have a lot happening across our organisation and we need someone who can keep up, step up and take ownership without needing to be micromanaged.

You are the right person if you:

- Have proven administration experience (minimum 2 years essential)
- Bring experience with Child Care Subsidy (CCS) and childcare or OSHC administration (highly regarded — training available for the right candidate)
- Are exceptionally organised with outstanding attention to detail




- Can manage competing priorities and large volumes of work without dropping the ball
- Communicate confidently and professionally in writing and in person
- Are proactive by nature you identify what needs to be done and you do it
- Handle confidential records and compliance documentation with discretion and accuracy
- Are confident using Microsoft Excel, Word, SharePoint and Teams
- Have a creative eye and interest in marketing and communications (highly valued)
- Hold a valid Employee WWCC (or are willing to obtain one)
- Have your own reliable transport

This Role Is NOT For You If...

- You need constant direction or supervision to stay on task
- You are not comfortable with compliance, documentation and detail-heavy work
- You are looking for a role where every day is the same and the pace is slow
- You are not ready to take genuine ownership of your responsibilities

We say this respectfully we want the right person to thrive in this role, and that means being honest about what it requires.

Why Join SchoolsOUT?

- $38 per hour
- Future work from home flexibility — available to the right candidate once established and performing strongly in the role
- 95% childcare discount for children attending our programs
- Birthday leave — because your birthday should be celebrated!
- Ongoing professional development and training support
- Employee Assistance Program (EAP)
- Uniform provided
- Social catch-ups and a genuinely supportive team culture
- Real opportunity to grow with a rapidly expanding organisation
- Recognition for your efforts and achievements

SchoolsOUT is committed to the safety and wellbeing of all children and young people. All applicants must be willing to undergo relevant screening checks.

For any questions about the position, please contact Shanae (Operations Manager) on *** .

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📌 Service Support Administrator (Macedon Ranges Shire)
🏢 School's OUT
📍 Macedon Ranges Shire