Join a well-established organisation within the building and construction sector in a customer-focused role where you’ll manage enquiries, process orders and coordinate deliveries. You’ll work closely with internal Sales, Supply Chain and Logistics teams to ensure customers receive a seamless service from order through to delivery.

Key Responsibilities

- Provide exceptional customer service via phone and email.
- Accurately process and manage customer orders.
- Proactively manage back orders and delivery requirements.
- Liaise with Sales, Supply Chain, Warehouse and Logistics teams.
- Respond to customer enquiries and provide product recommendations or solutions.
- Manage order confirmations and keep customers updated throughout the process.
- Assist with account queries and credit requests.
- Build strong relationships with customers and internal stakeholders.

About the Role

Join a well-established organisation within the building and construction sector in a customer-focused role where you’ll manage enquiries, process orders and coordinate deliveries. You’ll work closely with internal Sales,



Supply Chain and Logistics teams to ensure customers receive a seamless service from order through to delivery.

Key Responsibilities

- Provide exceptional customer service via phone and email.
- Accurately process and manage customer orders.
- Proactively manage back orders and delivery requirements.
- Liaise with Sales, Supply Chain, Warehouse and Logistics teams.
- Respond to customer enquiries and provide product recommendations or solutions.
- Manage order confirmations and keep customers updated throughout the process.
- Assist with account queries and credit requests.
- Build robust relationships with customers and internal stakeholders.

About You

- Previous Customer Service, Customer Support or Sales Support experience.
- Experience within the building, construction or manufacturing industry highly desirable.
- Strong order processing and customer service skills.
- SAP or ERP experience essential.
- Excellent communication and attention to detail.
- Strong organisational skills and ability to manage competing priorities.
- A proactive, solutions-focused approach with a genuine passion for customer service.

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📌 Customer Service Representative (The Hills Shire)
🏢 West Recruitment
📍 The Hills Shire