Administration Officer – BlueCare – Caloundra Aged Care Facility

Employment Term: Permanent

Location: Caloundra Aged Care Facility

Remuneration: $31.63 per hour + Super + Not for Profit Salary Packaging + Penalties & Allowances

About the role:

Reporting to the Residential Service Manager, the Administration Officer provides high-quality administrative and logistical support to residential services. Acting as the first point of contact, this role manages reception, communications and key administrative processes, ensuring a skilled, responsive and resident-centred service.

You will:

- Provide reception coverage and create a welcoming, inclusive front-of-house environment
- Manage phone calls, emails, enquiries and visitor entry requirements
- Act as the first point of contact for residents, families and visitors
- Provide administrative support including preparing correspondence, reports, agendas and minutes
- Support resident administration processes including admissions, records and reporting
- Assist with accounts administration, including invoice processing
- Organise diaries, meetings, appointments and travel arrangements
- Respond to feedback and complaints with professionalism and elevate where required
- Ensure confidentiality, privacy and accurate handling of sensitive information
- Work collaboratively with staff to support smooth operations and a positive resident experience

Role requirements:

- Proven experience in administration and office support roles
- Strong customer service and communication skills
- Proficiency in Microsoft Office and administrative systems
- Strong organisational and time management skills
- Ability to manage competing priorities and work independently
- Experience in aged care or healthcare (highly regarded)
- Certificate III or IV in Business Administration (desirable)
- Confidence to satisfy the relevant probity checks required by legislation or policies

Employee Benefits:

- Save tax and increase your take home pay by salary packaging your everyday living expenses and bills (up to $15,900) and meal entertainment (up to $2,650)



per annum
- A recognition and rewards platform, providing employee discounts at hundreds of retailers, including everyday expenses, holidays, health insurance, annual awards celebration, wellbeing and employee assistance programs
- 12 weeks paid parental leave and 2 weeks paid partner leave, available after 6 months service, in addition to the government scheme
- Diversity and inclusive leave, offering paid gender affirmation leave and cultural leave options (paid and unpaid) for those who may celebrate Lunar New Year, Diwali, Ramadan, NAIDOC weeks and other significant cultural events
- Career development opportunities with one of the most trusted community and residential care providers in Australia to challenge yourself, grow and make a meaningful difference

BlueCare is proudly part of the UnitingCare Family, we’d love you to be too. Joining the state’s largest network of aged care workers with its over 8,000 strong, bright team in blue, you’ll also be welcomed as part of the UnitingCare family. With more than 16,500 staff and 9,000 volunteers across our brands of BlueCare, Lifeline, ARRCS, The Wesley Hospital, Buderim Private Hospital, St Stephen’s Hospital, and St Andrew’s War Memorial Hospital, you are part of something bigger. Our team are compassionate, inclusive and committed to the work we do, helping people live life in all its fullness.

Child safe, Child friendly

- Provide welcoming, safe & nurturing services for children
- Implement measures to prevent child abuse and neglect within our services
- Appropriately and immediately address child abuse and neglect if it does occur
- Abide by the Child Safe Standards and adhere to the Reportable Conduct Scheme





Diversity & Inclusion

- We are committed to providing equal opportunities to all employees no matter their sex, race, culture, sexual orientation, disability or gender identity.
- Demonstrating our commitment to reconciliation and building long-term employment opportunities for First Nations peoples, UnitingCare strongly encourages Aboriginal and Torres Strait Islander applicants for this position.

Commitment to Safeguarding – We are committed in creating services and workplaces that are welcoming and safe for every person. We work together to protect children, young people, adults and the elderly from harm within our services and the communities we support. Our recruitment and workplace practices reflect our dedication in preventing abuse, harm and exploitation across UnitingCare.

UnitingCare is the second-largest Queensland employer, with more than 16,500 staff and 9,000 volunteers across our brands of UnitingCare, BlueCare, Lifeline, ARRCS, The Wesley Hospital, Buderim Private Hospital, St Stephen’s Hospital, and St Andrew’s War Memorial Hospital. When you join the UnitingCare family, you are part of something bigger. We are a proud not-for-profit with a compassionate and inclusive team who are committed to the work we do. People who want to make the world a little better through small moments that leave big impacts. For more than 100 years we’ve been inspired by our mission to improve the health and wellbeing of individuals, families and communities. We’re on a mission to make a meaningful difference every day, working with thousands of Australians to ensure they live life in all its fullness. We want people who are great as individuals, and even better in a team. People who stand up for what is right. Who are open to new ideas. Who champion innovation. Who lead through learning, and lead by example. So, if you’re looking for an opportunity to make a meaningful difference, to grow, thrive and be rewarded, it’s time you joined our UnitingCare familiy.

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📌 Administration Officer (Caloundra)
🏢 Blue Care
📍 Caloundra