We’re looking for a superstar receptionist who understands the unique needs of our large animal and dairy clients as well as our companion vets and can deliver exceptional customer service to keep our busy team running smoothly. This is a part-time position for immediate start, working approximately 28 hours/week.
About Us
Gippsland Veterinary Hospital is a long-established practice with a strong focus on large animal care. Our main hospital in Maffra is complemented by the Sale Vet Centre and the purpose-built Gippsland Equine Hospital.
Our client base includes progressive dairy and beef farmers alongside an ever-growing equine community and small animal owners. We pride ourselves on delivering a high standard of service and diagnosing and treating most cases in-house thanks to our advanced equipment and experienced veterinary team.
As part of the expanding Apiam Animal Health group, we’re committed to enriching the lives of animals, people, and communities across regional Australia.
About the Position
Provide outstanding customer service to our large animal, equine, and small animal clients—both over the phone and in person.
Manage appointments for vets and nurses, ensuring efficient scheduling for farm visits and in-clinic consults.
Liaise with clinical staff to coordinate large animal emergencies and routine herd health work.
Process invoices and payments accurately.
Maintain a professional and welcoming reception area.
About You
Experience in a veterinary clinic is highly valued, particularly with large animal or mixed practice environments
Minimum 2 years in a customer service role.
Strong communication skills and the ability to handle complex conversations with professionalism.
Excellent time management and multitasking skills.
Ability to work independently and as part of a team.
Perks and Perks
- Generous clinic discounts for your own animals.
- Paid parental leave beyond government minimum
- Discounts from major retailers and health providers.
- A supportive, positive clinic culture that values every team member.
- Mental health support through our Employee Assistance Program and in-house Mental Health First Aid Officer.
- Opportunities for career development within an industry-leading organization.
If you have a passion for rural communities, large animal care, and exceptional client service, we’d love to hear from you! Any questions please contact ***************@apiam.com.au
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📌 Veterinary Receptionist (Maffra)
🏢 Apiam Animal Health
📍 Maffra
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