Position Description

Events Support Team Member

Yarra Valley Estate

About the Role

At Yarra Valley Estate you will play an important role across our Events, Front of House and other departments, providing exceptional guest service while assisting in the seamless delivery of conferences, weddings, retreats and private events.

This is a hands‑on, varied role suited to someone who enjoys working in a fast‑paced environment, takes pride in delivering exceptional service, and thrives as part of a supportive team.

Purpose of the Role

- Assist in the smooth operation of conferences, weddings, retreats and events, ensuring each event runs efficiently and professionally.
- Deliver exceptional customer service while maintaining Yarra Valley Estate's standards of presentation and hospitality.
- Support the Front of House, Events and other departments where required.
- Maintain workplace health and safety standards at all times.
- Contribute positively to the overall guest experience through teamwork, professionalism and attention to detail.

Our Core Values

Every member of our team is expected to demonstrate and uphold our core values.

Consistency

Deliver reliable, professional service while maintaining the highest standards across every guest interaction and event.

Accountability

Take ownership of your responsibilities, work collaboratively with the team, and ensure every guest receives the experience they expect.

Fun

Help create an enjoyable, supportive and positive workplace that reflects in the experiences of our guests.

Connection

Build genuine relationships with guests and colleagues to create memorable experiences and strengthen our team culture.

Key Responsibilities

Event Support

- Assist with the set up and pack down of conference rooms, wedding spaces and event areas.
- Arrange furniture,



styling items and equipment according to event floor plans.
- Set up audiovisual equipment and ensure all event materials are ready before guest arrival.
- Liaise with the Front of House Coordinator to understand each client's requirements.
- Provide on-site support throughout events and conferences.
- Monitor events and communicate any issues promptly to the Front of House Coordinator or Supervisor.
- Assist with the productive breakdown, cleaning and reset of event spaces.
- Return furniture, equipment and supplies to their designated storage areas.

Food & Beverage Service

- Provide professional food and beverage service during conferences, weddings and events.
- Maintain excellent presentation standards while serving guests.
- Set up, replenish and maintain buffet stations, tea and coffee stations and beverage service areas.
- Monitor stock levels and advise the Front of House Coordinator or Supervisor of items requiring replenishment.
- Follow all food safety, hygiene and responsible service procedures.
- Follow all food safety, hygiene and Responsible Service of Alcohol (RSA) legislation and venue procedures.
- Ensure guests are served professionally, responsibly and in line with Yarra Valley Estate's high standards of hospitality.

Guest Service

- Welcome guests in a friendly and professional manner.
- Provide information regarding venue facilities, accommodation, event schedules and estate amenities.
- Respond to guest requests promptly and professionally.




- Help ensure every guest enjoys an exceptional experience during their stay.

Teamwork

- Work collaboratively across all departments to ensure smooth daily operations.
- Attend staff meetings, training sessions and workplace briefings.
- Maintain positive communication with managers and colleagues.
- Contribute ideas to continually improve guest experiences and operational efficiency.
- Support fellow team members during busy service periods.

Health & Safety

- Follow all Workplace Health and Safety policies and procedures.
- Report hazards, incidents and maintenance issues promptly.
- Operate equipment safely and responsibly.
- Maintain clean and organised work areas at all times.

Essential Requirements

- Previous hospitality, events or customer service experience is preferred but not essential.
- Strong communication and interpersonal skills.
- Friendly, professional and positive attitude.
- Ability to work evenings, weekends and public holidays as required.
- Physically capable of lifting, moving furniture and being on your feet for extended periods.
- Ability to work independently and as part of a team.
- Current RSA (or willingness to obtain).
- Current driver's licence and reliable transport.

Location Requirement

Due to the nature of our events and the need for flexibility with shift times, applicants must reside within one hour's driving distance of Yarra Valley Estate and have reliable personal transport.

What We Offer

- A supportive and welcoming team culture.
- Opportunity to work across weddings, conferences, retreats and special events.
- Ongoing training and development.
- A beautiful workplace in the heart of the Yarra Valley.
- A varied role where no two days are the same.

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📌 Hospitality & Guest Services assistant (Dixons Creek)
🏢 Yarra Valley Estate
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